Ourisman Fairfax Toyota

Just stopped in to the dealership, on May 8th, 2013, for a front-end alignment with no appointment. Nick got me right in with Justin and Joe. Total service time was a little over one hour. I was very ple a front-end alignment with no appointment. Nick got me right in with Justin and Joe. Total service time was a little over one hour. I was very pleased and Nick treated me with respect and was friendly. I am a repeat customer, coming in for service at Ourisman Toyota Fairfax/Scion, since 1999. 5 Stars/A+ on this visit. Thank you! More

I took my 2004 Toyota Highlander into Ourisman to checkout a thumping sound when turning. First, I was told with great confidence that they needed to replace two parts at a cost of $1770: the inter checkout a thumping sound when turning. First, I was told with great confidence that they needed to replace two parts at a cost of $1770: the intermediate shaft in the steering column and the struts. After they replaced the intermediate shaft, Ourisman called me and said the thumping sound was gone, but I needed to have the rack and pinion replaced, but not the struts. The new price jumped to $2870. When I picked up the car, the thumping noise was gone, but it was much harder to steer than when I took it in. When I took it back to Ourisman, they drove it around in their parking lot and said the steering was normal and there was nothing they could do to make it easier. I also have a 2002 Toyota Avalon. Both cars have always been serviced and repaired at Ourisman. Lately, it seems every time I take in one of the cars for a particular problem, Ourisman always finds another more expensive problem that has to be fixed. I think I am being taken to the cleaners. Raymond K. Smith More

We had a great experience at Ourisman Fairfax Toyota. Milenka was very helpful and knowledgeable and was able to all of our questions. We went in specifically looking for a RAV4 2010 or newer. While th Milenka was very helpful and knowledgeable and was able to all of our questions. We went in specifically looking for a RAV4 2010 or newer. While there were a few options in the area, Ourisman had one of the best deals, and we were very happy with the car we walked away with! More

Ourisman Toyota tried to give me a "new Toyota Camry" which had cigarette ashes in it and scratches in the faux wood near the gear shift area. No integrity or professionalism at this dealership. Camry" which had cigarette ashes in it and scratches in the faux wood near the gear shift area. No integrity or professionalism at this dealership. On April 28, 2013, I recently went to buy a car for which the price had already been negotiated. I was told to allocate 1 hour and 30 minutes to complete the process. (Given that I had a young child, I wanted to make sure I knew how long the process would take before we arrived at the dealership to sign the paperwork and pay for the car.) When we arrived, they told us the new car had to be cleaned. They had us sitting around for 30 minutes, before the customer service representative came to explain the owner manuals for 2013 Camry. Actually, that was a ruse. The representative's job was really to sell us add-on products such as leather protection, exterior protection etc. When I declined the products, the representative asked was it the price or the product. I said both. She went to her manager, and got a reduced price, because "it was the end of the month." I declined the service. Afterwards, we (my family and I) then had to wait to meet with the finance representative. Even though I wasn't financing the car with Toyota or through the dealer, the finance representative said I had to complete some of the paperwork in order to purchase the car, and to obtain the tags. Of course, the finance representative also tried to sell us add-on products (warranties costing from $2,500 to $1,600). After completing the paperwork and declining to purchase the warranties, the finance representative then asked for payment for the car. I said I wanted to see the vehicle first before buying it. We then returned and sat in the waiting area. After spending more than 1 hour and 30 minutes at the dealership, the car still wasn't ready for viewing. We told the sales person, Milenka, that we could come back in a hour. (We had a young children who was hungry.) When we returned for the car, they finally showed us the 2013 Toyota Camry. They claimed it was ready to go. The car, which had approximately 17 miles on it, was not very clean. In fact, the new car had what appeared to be cigarette ashes in it. The faux wood area near the gear shift had several scratches. We brought the scratches, and ashes to the salesperson's attention. She agreed that the car wasn't clean, and suggested that the cleaning staff did a poor job. She also noticed the scratches and got the general manager, Dan Doak. Mr. Doak looked at the car. He said that they would have the car cleaned again. He wasn't apologetic about the unclean car. (We also noted that the car's exterior had some marks on the hood, which may have been due to the adhesive from the plastic on the car during shipping.) Mr. Doak pointed out that was due to the cover on the car. We pointed out the scratches near the gear shift. Mr. Doak got scratch remover, and spent approximately 20 minutes trying to remove them. His efforts were not successful; some scratches still remained. Although the scratches were visible to our eyes, for whatever reason, Mr. Doak who wore glasses couldn't see the scratches. He then suggested that we return the next day so that they could repair the scratches. I asked for another car. Mr. Doak said that did not have one. But, he was willing to make the service team fix it. I told him I wasn't willing to purchase the car with these problems. I wanted a different "new" car; one without scratches and ashes. Mr. Doak told us that the dealership did not have this car. Ourisman got the car from another dealership. We then realized that Ourisman had lied to us. We were told that they had the car, and it was at the dealership when we arrived. They kept us waiting because they didn't have the car. The salesperson, Milenka, continued to give us the false impression that the car was there, when she knew it wasn't. I declined to purchase the car, and asked Ourisman to return my completed paperwork. Mr. Doak got the paperwork, and shoved the papers to me. He wasn't apologetic for the dirty "new" car which had cigarette ashes in it. He wasn't apologetic for our wait or the scratches. Despite the ashes, and the scratches on the faux wood, Mr. Doak's attitude was that I should be happy with the deal I got, which he considered a good deal. I explained that wasn't deal that I negotiated for. I didn't expect a "new" car with ashes, or scratches. I asked him if he were in my shoes, would he buy the car. He never responded to that question. My dealings with Ourisman were a major disappointment. They lied when I walked in the dealership. They didn't have the car. Mr. Doak, the general manager, was very rude, and unapologetic. He gave me the impression that I should have been honored that Ourisman was selling me a Toyota Camry at this price. More

Deb Stack's involvement in my service was professional and personal. Way to go. I will seek her services each time I bring both my Toyotas to Ourisman for service. professional and personal. Way to go. I will seek her services each time I bring both my Toyotas to Ourisman for service. More

I have had a great experience going to Ourisman Toyota every time I have been there. From going to purchase my first car to getting a car wash. every time I have been there. From going to purchase my first car to getting a car wash. More

It was a good experience buying a new car from Ourisman Fairfax Toyota-Scion.MILENKA was very helpful and was able to satisfy all my queries Fairfax Toyota-Scion.MILENKA was very helpful and was able to satisfy all my queries More

I had my 2009 Toyota Venza serviced at the new serivice facitity which is well equipped and comfortable for customers waiting on their vehicles. My ASM, Maurice Allen, was very helpful with his service rec facitity which is well equipped and comfortable for customers waiting on their vehicles. My ASM, Maurice Allen, was very helpful with his service recommendations; he has my confidence and I plan to contact him in the future. All maintenance work was performed in a timely, efficient manner and my car was spotless when it was returned to me. I tried two other Toyota dealers before I found this one and am very pleased with Ourisman in Fairfax. More

Overall, my service experience was positive. My Camry handles as good as new after my service. [struts, balance, new tires, steering, and intake] My service adviser, Mr. X forgot to include my 17% discou handles as good as new after my service. [struts, balance, new tires, steering, and intake] My service adviser, Mr. X forgot to include my 17% discount promotion of $118.09. I had to ask a second time after I presented my coupon for the discount at the initial service request. I was able to ask the service manager for his help at check out to receive the promised discount. Also, the rental car [red corolla] smelled of cigarette smoke and ash, in my opinion that car is not suitable for use by a non-smoker. Thanks. More

As always Kris Clausen was most helpful in explaining the recommended proactive service on the car. I trust his opinions and am most grateful for his patience. Thank you Kris. recommended proactive service on the car. I trust his opinions and am most grateful for his patience. Thank you Kris. More