Ourisman Fairfax Toyota

Overall, the customer service was great along with the staff friendliness. The price was ok to good based on truecar.com values. I didn't fall within the Great car value. However, the customer service staff friendliness. The price was ok to good based on truecar.com values. I didn't fall within the Great car value. However, the customer service along with the whole warranty thing on certain parts of the engine for life is better than not having any warranty after so many years. More

I loved my experience with ourisman Fairfax. Their service was unparalled to anyone I've ever had. I especially enjoyed the customer service especially an employee named Nick Agrella. I would definite service was unparalled to anyone I've ever had. I especially enjoyed the customer service especially an employee named Nick Agrella. I would definitely recommend this dealership to anyone in need of car services. More

I was recently provided with such excellent customer service, that I felt compelled to share my experience. Before contacting Ourisman Fairfax Toyota about a problem with 2007 Prius, I spoke to two oth service, that I felt compelled to share my experience. Before contacting Ourisman Fairfax Toyota about a problem with 2007 Prius, I spoke to two other Toyota dealers in an effort to schedule next day service with a loaner vehicle. Dealer 1 could not look at my vehicle the next day and could not provide a loaner vehicle free of charge. Dealer 2 could see my vehicle next day, but I had a terrible experience with their service department, I could not get a straight answer about the loaner vehicle, and I was repeatedly dumped into voicemail boxes instead of speaking to someone directly. A colleague at work recommended Ourisman Fairfax Toyota, and I'm so glad I called them, because the difference was night and day. I got quick answers to all my questions, I was guaranteed a loaner vehicle at no charge, and they could see my vehicle next day. I received several calls as they examined my vehicle, and overall the communication was extremely helpful. This is the best customer service I have received from a Toyota dealership in over 10 years of owning 4 different Toyota vehicles. I will definitely bring my vehicle back to Ourisman Fairfax Toyota for service, and look forward to purchasing my next Toyota there too. Thank you! More

I never had issues with Ourisman's sales and service, but my experience for the latest visit was very good. When I got my car back from the workshop, it had some scratches on it ?, Phillip Boyd went bey but my experience for the latest visit was very good. When I got my car back from the workshop, it had some scratches on it ?, Phillip Boyd went beyond and helped me got those off. He was very polite and understanding. He has been my sales rep for quite some time now, and he is one of the main reasons I keep coming back to you guys. More

Brian Pettaway continued to persue the issue with the radio on our Sienna until the problem was corrected. He was always courteous and helpful and kept me advised of the status of the service. He provid radio on our Sienna until the problem was corrected. He was always courteous and helpful and kept me advised of the status of the service. He provided the same attention to a problem with the spoiler on the liftgate. More

Service representative was very professional and service was good. Ladies at the payment center were also very professional and a pleasure to work with. I would highly recommend Ourisman Fairfax Toyota serv was good. Ladies at the payment center were also very professional and a pleasure to work with. I would highly recommend Ourisman Fairfax Toyota service department based on the professionalism of the staff and the quality of the service. More

I showed them consumer report target price and they accepted right away. I had trade in and it was processed in timely manner. They are courteous and I did not have any hassle at all. accepted right away. I had trade in and it was processed in timely manner. They are courteous and I did not have any hassle at all. More

Just stopped in to the dealership, on May 8th, 2013, for a front-end alignment with no appointment. Nick got me right in with Justin and Joe. Total service time was a little over one hour. I was very ple a front-end alignment with no appointment. Nick got me right in with Justin and Joe. Total service time was a little over one hour. I was very pleased and Nick treated me with respect and was friendly. I am a repeat customer, coming in for service at Ourisman Toyota Fairfax/Scion, since 1999. 5 Stars/A+ on this visit. Thank you! More

I took my 2004 Toyota Highlander into Ourisman to checkout a thumping sound when turning. First, I was told with great confidence that they needed to replace two parts at a cost of $1770: the inter checkout a thumping sound when turning. First, I was told with great confidence that they needed to replace two parts at a cost of $1770: the intermediate shaft in the steering column and the struts. After they replaced the intermediate shaft, Ourisman called me and said the thumping sound was gone, but I needed to have the rack and pinion replaced, but not the struts. The new price jumped to $2870. When I picked up the car, the thumping noise was gone, but it was much harder to steer than when I took it in. When I took it back to Ourisman, they drove it around in their parking lot and said the steering was normal and there was nothing they could do to make it easier. I also have a 2002 Toyota Avalon. Both cars have always been serviced and repaired at Ourisman. Lately, it seems every time I take in one of the cars for a particular problem, Ourisman always finds another more expensive problem that has to be fixed. I think I am being taken to the cleaners. Raymond K. Smith More

We had a great experience at Ourisman Fairfax Toyota. Milenka was very helpful and knowledgeable and was able to all of our questions. We went in specifically looking for a RAV4 2010 or newer. While th Milenka was very helpful and knowledgeable and was able to all of our questions. We went in specifically looking for a RAV4 2010 or newer. While there were a few options in the area, Ourisman had one of the best deals, and we were very happy with the car we walked away with! More