Ourisman Fairfax Toyota

Making a service appointment with Ourisman Fairfax Toyota was very easy. Check-In was straight-forward, my service advisor was very cordial, and took the time to show me the service lounge since it was my fi was very easy. Check-In was straight-forward, my service advisor was very cordial, and took the time to show me the service lounge since it was my first time visiting the Ourisman Fairfax dealership. The VA inspection and 10,000 mile service was done, and they even took the time to wash my car before returning my car to me, a nice plus, that my previous Toyota service department did not do. The amount of time it took to complete the work, was in-line with the estimated time that my service advisor gave me. Overall I am pleased with my first visit to Ourisman Fairfax Toyota and would definitely return. More

Overall I like the remodeled dealership and the entire Service intake and discharge process. Well done. Also coffee and donuts in the morning is a nice touch. Great waiting area, reading area, internet Service intake and discharge process. Well done. Also coffee and donuts in the morning is a nice touch. Great waiting area, reading area, internet area - a pleasure to just be there while waiting for the car. Shuttle service is super nice and friendly as well. I enjoy working with my service adviser Danny as well as with the rest of the very friendly service staff. The prices on the other hand seem a bit on the high end though. My Nissan dealer charges less money for simple services such as oil changes, alignments, etc., but they have no donuts... ;) More

Overall, the customer service was great along with the staff friendliness. The price was ok to good based on truecar.com values. I didn't fall within the Great car value. However, the customer service staff friendliness. The price was ok to good based on truecar.com values. I didn't fall within the Great car value. However, the customer service along with the whole warranty thing on certain parts of the engine for life is better than not having any warranty after so many years. More

The service experience was excellent because my vehicle was taken care of promptly and thoroughly. The personnel were very efficient, and Sherman kindly let me know as soon as it was ready. was taken care of promptly and thoroughly. The personnel were very efficient, and Sherman kindly let me know as soon as it was ready. More

I loved my experience with ourisman Fairfax. Their service was unparalled to anyone I've ever had. I especially enjoyed the customer service especially an employee named Nick Agrella. I would definite service was unparalled to anyone I've ever had. I especially enjoyed the customer service especially an employee named Nick Agrella. I would definitely recommend this dealership to anyone in need of car services. More

I was recently provided with such excellent customer service, that I felt compelled to share my experience. Before contacting Ourisman Fairfax Toyota about a problem with 2007 Prius, I spoke to two oth service, that I felt compelled to share my experience. Before contacting Ourisman Fairfax Toyota about a problem with 2007 Prius, I spoke to two other Toyota dealers in an effort to schedule next day service with a loaner vehicle. Dealer 1 could not look at my vehicle the next day and could not provide a loaner vehicle free of charge. Dealer 2 could see my vehicle next day, but I had a terrible experience with their service department, I could not get a straight answer about the loaner vehicle, and I was repeatedly dumped into voicemail boxes instead of speaking to someone directly. A colleague at work recommended Ourisman Fairfax Toyota, and I'm so glad I called them, because the difference was night and day. I got quick answers to all my questions, I was guaranteed a loaner vehicle at no charge, and they could see my vehicle next day. I received several calls as they examined my vehicle, and overall the communication was extremely helpful. This is the best customer service I have received from a Toyota dealership in over 10 years of owning 4 different Toyota vehicles. I will definitely bring my vehicle back to Ourisman Fairfax Toyota for service, and look forward to purchasing my next Toyota there too. Thank you! More

Brian Pettaway continued to persue the issue with the radio on our Sienna until the problem was corrected. He was always courteous and helpful and kept me advised of the status of the service. He provid radio on our Sienna until the problem was corrected. He was always courteous and helpful and kept me advised of the status of the service. He provided the same attention to a problem with the spoiler on the liftgate. More

I never had issues with Ourisman's sales and service, but my experience for the latest visit was very good. When I got my car back from the workshop, it had some scratches on it ?, Phillip Boyd went bey but my experience for the latest visit was very good. When I got my car back from the workshop, it had some scratches on it ?, Phillip Boyd went beyond and helped me got those off. He was very polite and understanding. He has been my sales rep for quite some time now, and he is one of the main reasons I keep coming back to you guys. More

Service representative was very professional and service was good. Ladies at the payment center were also very professional and a pleasure to work with. I would highly recommend Ourisman Fairfax Toyota serv was good. Ladies at the payment center were also very professional and a pleasure to work with. I would highly recommend Ourisman Fairfax Toyota service department based on the professionalism of the staff and the quality of the service. More

I showed them consumer report target price and they accepted right away. I had trade in and it was processed in timely manner. They are courteous and I did not have any hassle at all. accepted right away. I had trade in and it was processed in timely manner. They are courteous and I did not have any hassle at all. More