Ourisman Fairfax Toyota

A Surprisingly Adversarial Experience If you must have your vehicle serviced at Ourisman Fairfax Toyota be sure to take a full set of photos of your vehicle and any exterior and interior If you must have your vehicle serviced at Ourisman Fairfax Toyota be sure to take a full set of photos of your vehicle and any exterior and interior accessories. You may need the photos later. When my Rav4 went in for front airbag replacement, the vehicle was returned to me with a different spare tire cover at the back of the vehicle. When I brought this very odd situation to the attention of the Parts and Service Director, Michael, his immediate response was a challenging “Who Says?” By the way, because of the “fragment grenade” airbag recall, my Rav4 was brought in for replacement of the airbag and mechanism. I was told in the recall notice and by the Ourisman Service Team that it could be months before a solution and parts became available. Several days later, when I was out of town in for the Labor Day holiday, the Ourisman Service Team called and told me that the job was complete (within a few days!) and that I had to immediately return the loaner vehicle guaranteed by the recall notice or get charged full rental fees for it. I didn’t realize that their view was that I was supposed to remain in the area and wait for an indefinite time until they were ready to give me an early and unexpected “surprise” phone call. These and other circumstances lead me to recommend that you deal with a different dealer or be prepared for a potentially adversarial relationship, at least if you have to deal with the Service Personnel who were assigned to me. More

"EXCELLENT CUSTOMER SERVICE" I recently purchased an Avalon and worked with Tony Armendariz and Taye Wubeshet. They were polite, patient and provided excellent customer service. I recently purchased an Avalon and worked with Tony Armendariz and Taye Wubeshet. They were polite, patient and provided excellent customer service. My experience was AMAZING! More

Model customer service We recently purchased a pre-owned vehicle and worked with Tony Armendariz. Tony offered exceptional customer service. We did not feel pressured into We recently purchased a pre-owned vehicle and worked with Tony Armendariz. Tony offered exceptional customer service. We did not feel pressured into making the deal, and he worked with us in answering all of our questions and concerns. Tony is patient, responsive and very pleasant to work with. He made our car buying experience very positive. More

Tony Armendariz Is THE REAL DEAL!!!! Let me start by saying this, I come from a long line of sales professionals and I have a pretty clear understanding of the buying and selling process Let me start by saying this, I come from a long line of sales professionals and I have a pretty clear understanding of the buying and selling process and what a buyer's experience should be when making a purchase. I know BS when I see it and can smell its stench a mile away. I know what I want, how much I'm willing to pay and will NOT make a major purchase just because I like the item that much, the price has to be rite. In short, I'm not an emotional buyer. With all of that being said, Tony is the MAN (HOW YOU DOIN) in his voice!!!! He is honest, friendly and seems to genuinely care about what I was looking for in a vehicle. My initial conversation with Tony was over the phone and we discussed the features and specs that I desired to have in a vehicle and how much I wanted the bottom line to be at closing. From that point Tony went to working on finding the perfect vehicle for me! By the time I arrived at the dealership, he had already pulled a vehicle that was almost EXACT to what we discussed. I was very impressed that he actually listened and took the time to prepare for my arrival. After taking the vehicle for a test drive, I asked him if he could pull a vehicle that I saw online and there was another vehicle on the lot that I wanted to test as well. Tony explained that the online vehicle was at another location about 30 minutes away, but agreed to send someone to pick it up for me. After test driving 3 vehicles, and discussing the pros and cons of each vehicle, I was satisfied and came to the conclusion, out of the 3 vehicles that I tested, the one that Tony picked out was the best option! In my opinion the best sales professional is honest, listens to the customer, and does the best that he/she can do to deliver. Tony provided a great balance of all three! Tony and his Sales Manager Pete, who was also very accommodating, were able to crunch the numbers to get me a deal that was very pleasing. I know that this was not an easy task but they worked VERY hard to make sure that I was happy, and I am! My only reason for giving them a 4 star review instead of 5 is because the deal was not made during my first visit, and I had to come out of my pocket just a little bit and really didn't want to. BUT that's the nature of the business that I don't particularly care for and is just my personal bias. I wish there was a 4 1/2 star option because that's what I would give. I would confidently refer my family and friends to Tony he is the real deal!!!! More

My car purchase experience at Ourisman Fairfax Toyota. When I purchased my Land Cruiser Mr Taye & Mr. Nayne. Were very helpful answered all my questions.They are Polite, patient, & excellent in what they d When I purchased my Land Cruiser Mr Taye & Mr. Nayne. Were very helpful answered all my questions.They are Polite, patient, & excellent in what they do. More

My recent used car purchase experience.. I had a wonderful experience with the used car Sales associate Tony. He went above and beyond. I drove 7 hours to pick up the truck and was not let do I had a wonderful experience with the used car Sales associate Tony. He went above and beyond. I drove 7 hours to pick up the truck and was not let down when I arrived. Thanks Tony and to the wonderful people at Ourisman Fairfax Toyota~ More

Great service, no problems !!! Great Guys, good service, No problems. I took my Camry in for its 2yr service, they cleaned it throughout, and I also got a drive away car whilst b Great Guys, good service, No problems. I took my Camry in for its 2yr service, they cleaned it throughout, and I also got a drive away car whilst being serviced !!! Highly recommended !!! More