Ourisman Fairfax Toyota
Fairfax, VA
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941 Reviews of Ourisman Fairfax Toyota
Watch Getting Services at Ourisman Fairfax We recently went in to have two recall notices taken care of at the dealer. They were friendly to meet and called in the afternoon to tell my son the We recently went in to have two recall notices taken care of at the dealer. They were friendly to meet and called in the afternoon to tell my son the recall work was complete but the brakes, tires, battery, and rotors needed replaced. He didn't understand the issues and thought they were talking about the recall. It cost over $1100 - none of which I needed. We talked with them and said put the old parts back on. We were told they are long gone (doubtful). They did reduce the price with some coupons but it was still a $900 bill. This is the second time we went in for a recall and they found additional problems. More
We are an Ourisman Family! We love Ourisman! I bought my first car from Ourisman in 2007. My husband bought his from them in 2005. My mother bought hers in 2010. My mother-in-la We love Ourisman! I bought my first car from Ourisman in 2007. My husband bought his from them in 2005. My mother bought hers in 2010. My mother-in-law has bought 2 cars from them as well! We have all had really good experiences and we keep coming back. I even went back to the same salesperson I worked with in 2007 to purchase my new car. Tony Armendariz is spectacular! He is knowledgeable and very friendly but not pushy at all and I never felt like i was being "swindled" or "up-sold". If you choose Ourisman ask for Tony! They were able to work with me on financing and making sure my car payments were right at the price point I needed them to be. Their service department has always been great as well. Stellar dealership! More
My husband and I have purchased many vehicles over many years and by far this was the best and most stress free experience we have ever had. We will be back there in the next couple of months to purchase years and by far this was the best and most stress free experience we have ever had. We will be back there in the next couple of months to purchase another vehicle for our son. I highly recommend Sam. No pressure, provided all the information we needed and found us the vehicle we wanted at the reasonable price we want to pay. Fantastic Experience. Thank you Sam and all of the managers, finance dept, car prep and thank you for the time to educate me on how to operate this new vehicle with all of the new electronics. More
Watch out when you go for a test drive at Oarsman Toyota in Fairfax, Virginia. I happened to go there to test drive a Toyota Highlander. I was approached by a car salesman named Tony who asked me for my dri in Fairfax, Virginia. I happened to go there to test drive a Toyota Highlander. I was approached by a car salesman named Tony who asked me for my driver license. I handed him the license and walked with him to the parking lot where the vehicles were located. He left me in the parking lot and asked me to look around the vehicles and he walked back to the office with my license. I told him, I am only here to test drive and was not there to purchase the vehicle that day. It was bit strange for him to leave me in the parking lot and walk back in the office with my license. I waited for him for ten minutes and decided to go back to the showroom. I went back and saw him on the computer feeding my personal information into a web application and the application appeared dense – two pages or more. I asked him, what are you doing? He said, “He is getting a key for me to test drive a vehicle.” Long story short, Tony was entering my information into a computer to get my credit information which I did not authorized. I talked to Tony’s supervisor who appeared to be the floor manager. He was unfriendly and he did not greeted me, but abruptly told me that Tony followed the standard protocol and brushed me off by saying, "CVS made him fill out two page application the other day." It did not make sense to me neither it had any relevance to my situation. I took the photo copy of my license from Tony’s hand walked out of the dealership. Watch out - Oarsman Toyota may be using your personal information without your permission to scope out your credit history which is illegal. More
Called the dealership to inquire about installing Remote Starter for 2013 Sienna. The installed price by the factory is $499. I was quoted a price of $891. Later talking to the manager was able to get the Starter for 2013 Sienna. The installed price by the factory is $499. I was quoted a price of $891. Later talking to the manager was able to get the factory price. Will take the vehicle next week to have the remote starter installed. More
this place is a huge scam when it comes to their prices. I was quoted something online and then when we got to the store the sales manager who was super un-friendly told us he could not sell us the vehicle I was quoted something online and then when we got to the store the sales manager who was super un-friendly told us he could not sell us the vehicle for the original quote and that we would have to pay an additional $400.00. he was not willing to work with me at all! More
I first came here when I was just shopping around for cars and test driving a few out. I was upfront about the fact that I was not looking to buy a car, although Ibra and his manager still talked me thro cars and test driving a few out. I was upfront about the fact that I was not looking to buy a car, although Ibra and his manager still talked me through pricing (just doing their job) they were not pushy and respected the fact that I was still looking. I returned to the dealer when I decided that I wanted to ultimately buy. Ibra and his manager (completely blanking out on name) worked to make sure I was happy with the buying experience. I wanted a good price for the car (there's a lot of toyota dealers in the area) and they were willing to work with me to keep me as a happy customer. I also wanted a color that wasn't available at the fairfax dealer and they were able to bring it from elsewhere. Car buying is stressful (researching, price bidding etc) but I would stop by here and give it a chance. If I look to buy another Toyota, I will probably come back here as well. More
Great buying experience. Bought a Tacoma from Adam Woods. He was extremely helpful and friendly every step of the way. No pressure, and he knows his vehicles. Adam and the the sales manager, David Woods. He was extremely helpful and friendly every step of the way. No pressure, and he knows his vehicles. Adam and the the sales manager, David Payne, went out of their way to meet my needs. I would highly recommend Ourisman Fairfax Toyota for your next vehicle. Ask for Adam and you won't be disappointed. More
COMPLETE friendly, satifying, compassionate, caring service professionals!!I have bought from many dealerships over the years and have never found two people in a dealership like this that made the ex service professionals!!I have bought from many dealerships over the years and have never found two people in a dealership like this that made the experience such a difference. More
The overall experience working with the salesperson was pleasant. He was professional, knowledgeable, and patient and helped me make a decision without any pressure. The paper work was done much quicker pleasant. He was professional, knowledgeable, and patient and helped me make a decision without any pressure. The paper work was done much quicker than I anticipated based on my previous car buying experience. More