Ourisman Fairfax Toyota

2001 Sienna & 2002 Camry Excellent, very professional and personable. Your representatives listen (not just pretend like many others) to the customer and work with the custom Excellent, very professional and personable. Your representatives listen (not just pretend like many others) to the customer and work with the customer for an agreed upon solution. Sean Pieper and Michael Neumann deserve a special recogniton by the owners and senior management. Happy New Year! Zbigniew Stankiewicz More

11 Toyota I have bought from this dealer Great place to buy cars/trucks Tony as always was great and makes buying so easy and painless. He just seems to enjoy helping people. Emmad handled Great place to buy cars/trucks Tony as always was great and makes buying so easy and painless. He just seems to enjoy helping people. Emmad handled the paperwork smooth and fast. Just bought my eleventh vehicle from them and was another simple straightforward process. They are the best! Tom Patterson More

Met expectations for scope of work and timeliness The specific work I brought the vehicle in for was completed and performed expeditiously. The special-order part arrived when I was told it would and The specific work I brought the vehicle in for was completed and performed expeditiously. The special-order part arrived when I was told it would and was ready for the service appointment. A loaner car was provided and it only took a few minutes to provide. More

Good experience. Mr. Watkins was very nice and helpful. I really appreciated his service. He performing professional knowledge and consider what do we need, that's w Mr. Watkins was very nice and helpful. I really appreciated his service. He performing professional knowledge and consider what do we need, that's why we decided to buy car from him. More

Update on my car Given choices to choose. Everybody was pleasant. I was able to leave the dealer with the best offer that was given to me with no hassle. Thank you for Given choices to choose. Everybody was pleasant. I was able to leave the dealer with the best offer that was given to me with no hassle. Thank you for your nice service! More

Thanks Maurice for a positive service experience! Maurice, the assistant service manager really took care of me and made sure that I received the necessary repairs and was considerate of my time. T Maurice, the assistant service manager really took care of me and made sure that I received the necessary repairs and was considerate of my time. The car is running well. Again, another positive experience with your Fairfax service department. More

Usual great service - with a Plus Maurice always makes any service appointment go smoothly, honestly and timely. This occasion was no different. He made sure my extended warranty was u Maurice always makes any service appointment go smoothly, honestly and timely. This occasion was no different. He made sure my extended warranty was utilized everywhere appropriate. My car was ready exactly when he predicted. Th e"plus" was the 2 women at the check out desk. they were very, very pleasant, courteous, vibrant, and funny. I honestly wish /i could have spent more time with them. Who would guess paying money could be such a great experience? (You guys should make sure you do whatever you can to retain their services. they are what frontline customer service is all about.) More

Service was quick and efficient. Service it took one and a half hours to finish. Service department should strive to get routine service under one hour otherwise an excellent experi Service it took one and a half hours to finish. Service department should strive to get routine service under one hour otherwise an excellent experience. More

We had a great experience. We got what we were looking for. Ourisman people were spectacular. We had a great experience. The sales associate was phenomenally well versed in all the things we needed to know abou Ourisman people were spectacular. We had a great experience. The sales associate was phenomenally well versed in all the things we needed to know about. The manager who dealt with the price could have had a smile on his face when he knocked the price down just $500 cause of a customer loyalty program. I felt a little bit like we should have gotten that price to begin with. Either way, it was a great experience. More

fast and courteous service Fast and courteous service. They addressed all of my concerns and even offered me a shuttle ride home since I left the car there for servicing. Fast and courteous service. They addressed all of my concerns and even offered me a shuttle ride home since I left the car there for servicing. More