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Ourisman Fairfax Toyota
Fairfax, VA
941 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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941 Reviews of Ourisman Fairfax Toyota
December 29, 2016
Service was quick and efficient. Service it took one and a half hours to finish. Service department should strive to get routine service under one hour otherwise an excellent experi Service it took one and a half hours to finish. Service department should strive to get routine service under one hour otherwise an excellent experience. More
by Gonzo
Employees Worked With
Simon
December 29, 2016
Thanks Maurice for a positive service experience! Maurice, the assistant service manager really took care of me and made sure that I received the necessary repairs and was considerate of my time. T Maurice, the assistant service manager really took care of me and made sure that I received the necessary repairs and was considerate of my time. The car is running well. Again, another positive experience with your Fairfax service department. More
by Bogem714
Employees Worked With
Maurice, assistant service manager
December 28, 2016
fast and courteous service Fast and courteous service. They addressed all of my concerns and even offered me a shuttle ride home since I left the car there for servicing. Fast and courteous service. They addressed all of my concerns and even offered me a shuttle ride home since I left the car there for servicing. More
by Grace123
Employees Worked With
Sean
December 28, 2016
We had a great experience. We got what we were looking for. Ourisman people were spectacular. We had a great experience. The sales associate was phenomenally well versed in all the things we needed to know abou Ourisman people were spectacular. We had a great experience. The sales associate was phenomenally well versed in all the things we needed to know about. The manager who dealt with the price could have had a smile on his face when he knocked the price down just $500 cause of a customer loyalty program. I felt a little bit like we should have gotten that price to begin with. Either way, it was a great experience. More
by carbuyer_101
Employees Worked With
Lamine, sales associate.
December 22, 2016
Excellent service I was provided with quick service when I came in for an airbag recall. They completed the work in a timely manner and I was on my way. I was provided with quick service when I came in for an airbag recall. They completed the work in a timely manner and I was on my way. More
by EVanDurick
Employees Worked With
Dane
December 19, 2016
Service was immediate, scheduling timely, and Ourisman Fairfax Toyota came through for me in a big way. Service for a recall was immediate at a scheduled time convenient for me and all along I rec Ourisman Fairfax Toyota came through for me in a big way. Service for a recall was immediate at a scheduled time convenient for me and all along I received courteous customer attention! More
by DocDrivEd
Employees Worked With
David (and the appointment recipient was especially helpful)
December 11, 2016
Dishonest experience My wife brought our 2013 Toyota Highlander to Ourisman on 9 December 2016 for routine service when the service department subsequently took advantage My wife brought our 2013 Toyota Highlander to Ourisman on 9 December 2016 for routine service when the service department subsequently took advantage of her by fraudulently charging for a wheel alignment, mass air flow sensor service, REG/HAZMAT/STD DISPOSAL FEEs charges, and a brake fluid service. When my wife picked up our car, she noticed the charges were significantly more than her service advisor described via a phone call. He described how our car required a wheel alignment due to feathering on our tires and went into detail with a hand drawn picture describing this issue; however, our tires were recently replaced and have so few miles they in no way demonstrate any wear pattern indicating the need for a wheel alignment. Subsequently, the tech realized this service was not required nor performed by the service department and called to offer a refund. Additionally, the service department charged us for a mass air flow sensor service; a charge described as that required to clean a corroded battery post. The advisor detailed how the service department would remove the cable, clean the post, and spray a protective solution on the post to prevent future corrosion. Although a technician removed the surface corrosion, the technician did not complete the service in the manner detailed. The cable was not removed, shows no tool marks on the nut or bolt of removal, the post was not cleaned, and there was most certainly no protective spray applied on the posts. When questioned about the $64.96 charge, the advisor said the charge should have been $53 and he would refund the difference. Further, the service department charged Samantha $64.80 for REG/HAZMAT/STD DISPOSAL FEEs although they did not advise her of these charges beforehand. Finally, the service department charged us for a brake system service. I personally find it difficult to imagine that a car three years old, and with only 44,860 miles, would require a full brake system service. I will not recommend this dealership after a most dishonest and frustrating experience. More
by Jonathan
Employees Worked With
Simon
December 03, 2016
I would recommend this dealership for everyone. This guy's a This guy's were amazing. Specially Oleg. He was a sales man. He helped us lot. I would recommend this dealership to everyone and good luck for ur new This guy's were amazing. Specially Oleg. He was a sales man. He helped us lot. I would recommend this dealership to everyone and good luck for ur new ride More
by Alex Battulga
Employees Worked With
Oleg
November 05, 2016
Oil change and emissions corolla 2016 Outstanding service! my wife is grateful for the attention she received and her car was returned at the time she requested (11:00). She is also thankf Outstanding service! my wife is grateful for the attention she received and her car was returned at the time she requested (11:00). She is also thankful for having the car cleaned. ( Thank you, SIMON ) More
by Vladi49
Employees Worked With
simon
October 24, 2016
Recent state inspection Overall fantastic service. Diego was taking a while to return to his desk and a co-worker delightfully filled in to assist me until Diego returned and Overall fantastic service. Diego was taking a while to return to his desk and a co-worker delightfully filled in to assist me until Diego returned and took over. That's taking customer service to a high level just to keep the customer happy. I like the bonus of a car wash at the end. More
by CAROL Bracey
Employees Worked With
Diego
