Ourisman Fairfax Toyota

Couldn't be more happier When I first walked in the store I felt ignored until I met my salesman ibra who were very professional from start to finish. He proves me that they a When I first walked in the store I felt ignored until I met my salesman ibra who were very professional from start to finish. He proves me that they are all for customer satisfaction More

Prompt After receiving poor service at another local dealership, I went to Ourisman. Unlike the other dealership, Ourisman service held to my appointment tim After receiving poor service at another local dealership, I went to Ourisman. Unlike the other dealership, Ourisman service held to my appointment time (the other dealership said they overbooked and wouldn't be able to get my car in for THREE hours!), got my car serviced and were really nice throughout! Thank you!!!! More

Trouble Resolution Masters What a way to bring in the new year!!! - A car that was run through a thorough inspection & all the issues solved. First time with the service associ What a way to bring in the new year!!! - A car that was run through a thorough inspection & all the issues solved. First time with the service associate and will request his attention on future visits of both of our Toyotas. More

EFFECTIVE NICE EXPERIENCE Very quick service with accurate details and a very nice demeanor. HE WAS EXCELLENT IN HELP AND SUPPORT Beat i've had in many years. Very quick service with accurate details and a very nice demeanor. HE WAS EXCELLENT IN HELP AND SUPPORT Beat i've had in many years. More

2001 Sienna & 2002 Camry Excellent, very professional and personable. Your representatives listen (not just pretend like many others) to the customer and work with the custom Excellent, very professional and personable. Your representatives listen (not just pretend like many others) to the customer and work with the customer for an agreed upon solution. Sean Pieper and Michael Neumann deserve a special recogniton by the owners and senior management. Happy New Year! Zbigniew Stankiewicz More

Met expectations for scope of work and timeliness The specific work I brought the vehicle in for was completed and performed expeditiously. The special-order part arrived when I was told it would and The specific work I brought the vehicle in for was completed and performed expeditiously. The special-order part arrived when I was told it would and was ready for the service appointment. A loaner car was provided and it only took a few minutes to provide. More

11 Toyota I have bought from this dealer Great place to buy cars/trucks Tony as always was great and makes buying so easy and painless. He just seems to enjoy helping people. Emmad handled Great place to buy cars/trucks Tony as always was great and makes buying so easy and painless. He just seems to enjoy helping people. Emmad handled the paperwork smooth and fast. Just bought my eleventh vehicle from them and was another simple straightforward process. They are the best! Tom Patterson More

Good experience. Mr. Watkins was very nice and helpful. I really appreciated his service. He performing professional knowledge and consider what do we need, that's w Mr. Watkins was very nice and helpful. I really appreciated his service. He performing professional knowledge and consider what do we need, that's why we decided to buy car from him. More

Update on my car Given choices to choose. Everybody was pleasant. I was able to leave the dealer with the best offer that was given to me with no hassle. Thank you for Given choices to choose. Everybody was pleasant. I was able to leave the dealer with the best offer that was given to me with no hassle. Thank you for your nice service! More

Usual great service - with a Plus Maurice always makes any service appointment go smoothly, honestly and timely. This occasion was no different. He made sure my extended warranty was u Maurice always makes any service appointment go smoothly, honestly and timely. This occasion was no different. He made sure my extended warranty was utilized everywhere appropriate. My car was ready exactly when he predicted. Th e"plus" was the 2 women at the check out desk. they were very, very pleasant, courteous, vibrant, and funny. I honestly wish /i could have spent more time with them. Who would guess paying money could be such a great experience? (You guys should make sure you do whatever you can to retain their services. they are what frontline customer service is all about.) More