Ourisman Fairfax Toyota

5000 Mile Service Maintenance Phenomenal and Exceptional! I would have to say this is my first time to go in and out HAPPY! A big thanks to Mr. Michael Neumann for taking great car Phenomenal and Exceptional! I would have to say this is my first time to go in and out HAPPY! A big thanks to Mr. Michael Neumann for taking great care of my vehicle and I! Nice waiting area comfy and cozy and clean! He promised to get me done as soon as he can and he fulfilled his promise! Thank you for your great work! More

MAINTENANCE VISIT The experience of Ourisman Fairfax Toyota begins with the superb responsiveness of Maurice Allen to my calls and inquiries through the entire process The experience of Ourisman Fairfax Toyota begins with the superb responsiveness of Maurice Allen to my calls and inquiries through the entire process when the vehicle maintenance is completed and the vehicle is returned to me. I have never been disappointed in the friendliness or service of your personnel. More

Efficient, polite and competent. I liked the waiting area set up with food and beverages. Pleasing and comfortable. Thank you for attending me quickly, since time is of the essence. I liked the waiting area set up with food and beverages. Pleasing and comfortable. Thank you for attending me quickly, since time is of the essence. More

Great service! Thank you Ourisman! My '07 Camry dashboard was defective. Toyota replaced the dashboard in one day. The process was seemless and I appreciate their attention to detail. I My '07 Camry dashboard was defective. Toyota replaced the dashboard in one day. The process was seemless and I appreciate their attention to detail. I'm very pleased. More

2016 Tacoma TRD Off-road Good, quick service at Ourisman like always. I've been coming to the dealership for almost 20 years and always have a good consistent experience with Good, quick service at Ourisman like always. I've been coming to the dealership for almost 20 years and always have a good consistent experience with the staff and mechanics. Thanks for taking care of my new truck! More

Car trouble while out of town My son took my hybrid 500 miles from home, and the check hybrid system light came on. Ugh! So glad Ourisman Fairfax Toyota was the nearest dealership. My son took my hybrid 500 miles from home, and the check hybrid system light came on. Ugh! So glad Ourisman Fairfax Toyota was the nearest dealership. They were fantastic! It was a complicated process, but Michael Newman called me daily with updates and went above and beyond good service. He sent photos to me showing the defective part. He advocated for me with the home office to get warranty coverage. Wow. More

Very good Made my appointment on line with no problem. Upon arrival Luis had me checked in right away. My car was ready by the time I was told. Luis answered al Made my appointment on line with no problem. Upon arrival Luis had me checked in right away. My car was ready by the time I was told. Luis answered all of my questions at check out and I was on my way! More

Nice job on regular scheduled service Agent was very helpful when I walked in without an appointment for regularly scheduled maintenance. This was my last free service under the 2 year/25 Agent was very helpful when I walked in without an appointment for regularly scheduled maintenance. This was my last free service under the 2 year/25,000 mile plan. Care was serviced promptly at no charge and was ready ahead of schedule. Customer service is one of the reasons I continue to return to Oursman Toyota for service. More

Wonderful, friendly, helpful staff We are living Fredericksburg, Va and recently found out we are expecting our first child! We decided to research for a baby-safe vehicle and found a 2 We are living Fredericksburg, Va and recently found out we are expecting our first child! We decided to research for a baby-safe vehicle and found a 2010 Ford Escape at Ourisman, so we decided to make the drive and check it out. Our Sales Associate was Reshi(?). He was very helpful and friendly. He did his best to answer any and all of our questions, and if he didn't know he would ask someone who did. Once we decided on getting the vehicle, Jeff talked to us about warranties and prices. He was also able to get us a better interest rate than our pre-approval had given us, which we were so thankful for! Overall the staff was wonderful in every way and very helpful. We are so very excited about our new (used), baby-safe vehicle! We definitely recommend Ourisman Toyota to anyone looking to purchase a vehicle. More

Fantastic Experience!!!! Had a bad experience last time with my 2009 Corolla but they went above and beyond on my 2017 Camry!!! Donya, Greg and Emmad pulled out the stops to Had a bad experience last time with my 2009 Corolla but they went above and beyond on my 2017 Camry!!! Donya, Greg and Emmad pulled out the stops to render an excellent customer experience to get me the car that I wanted along with the financing that I was looking for!!! Also kudos to the Service guys down the street for if wasn't for the great care they gave my Corolla I would not have given sales a second shot with my new Camry!!!! Super job by Ourisman Toyota on all accounts!!!! Very happy to have stayed with a team that has taken care of me so well with Corolla and looking forward for the service folks to take care of my new Camry as well!!! More