Ourisman Fairfax Toyota

Service, new lease The service department was most helpful, since the problem could not be found right away, we were offered a loaner, and picked up the car the next day The service department was most helpful, since the problem could not be found right away, we were offered a loaner, and picked up the car the next day. Since ourisman had shown an interest in our RAV4, we went to Sales to see what they would offer and went home with a new Highlander. The whole process was very fast, and all empioyees involved were very proffessional and friendly. More

Outstanding Dealership and Employees Our purchasing experience was excellent. Tony Armendariz and Marcus Dos Santo provided outstanding service. Tony located and obtained the model and Our purchasing experience was excellent. Tony Armendariz and Marcus Dos Santo provided outstanding service. Tony located and obtained the model and color we wanted within hours. All our questions were answered and requirements were met. Marcus processed our purchase quickly and in a highly effective manner. We have highly rated the dealership and employees because of the quality of service provided. More

Late on Saturday service I love Ourisman Fairfax Toyota's service! Everything from booking (and changing!) a reservation online to arranging to get my car washed first so it I love Ourisman Fairfax Toyota's service! Everything from booking (and changing!) a reservation online to arranging to get my car washed first so it can still be done as the last appointment of the day shows their excellent customer service. Diego Herrera calls me by name and remembers all of our cars. I drive by many dealers on my way here and it is worth it. Or course, with my Prius, it's just pennies! More

Best Toyota Dealership on the Planet Just purchased a 2017 Highlander from Ourisman Fairfax Toyota and could not be more satisfied with the process. Our sales agent, Tony Armendariz, was Just purchased a 2017 Highlander from Ourisman Fairfax Toyota and could not be more satisfied with the process. Our sales agent, Tony Armendariz, was cordial, professional, and totally committed to getting us the best possible price for our trade-in and our new Highlander. More

It's all about the people Reason for the service was the passenger airbag recall. What I was concerned about when I first got there was that Service was going to find other Reason for the service was the passenger airbag recall. What I was concerned about when I first got there was that Service was going to find other things wrong with the car that possibly weren't real problems, and second, in the process of repairing the bag, other things would have been damaged. Well, I was wrong on both accounts; When I dropped off the car, I was asked it there was anything wrong with the car. I said no and that was the end of it -no further "pressure". Secondly, car was returned clean, and everything worked fine - NTF. But, the real surprise was the courteousness of all the personnel and, the great waiting room. Oh, and I was told that the wait time would be 2 hours - got the car back in 1 1/2. And there was no additional charges - that's why the price stars are blank What else can I say. More

maintenance The service was excellent as usual and Maurice was great as usual, I like the way he advises me on what needs to be done and when I need to get it don The service was excellent as usual and Maurice was great as usual, I like the way he advises me on what needs to be done and when I need to get it done. He's the reason I keep coming back. More

Melanie and Diego Were Great Both were very professional and responsive - customer-oriented. They kept me up to date on what was happening and what choices I had on the repair and Both were very professional and responsive - customer-oriented. They kept me up to date on what was happening and what choices I had on the repair and the price and warranty impacts. More

Excellent service We went to 3 dealerships in the area and only came back to you because of the salesman we dealt with. We love our new Avalon! We went to 3 dealerships in the area and only came back to you because of the salesman we dealt with. We love our new Avalon! More

Recall for my back door, & for the service of 10,000 miles. This time really was more efficient the person who helps me and went beyond what I asked. The young men really was very polite, friendly, and very eff This time really was more efficient the person who helps me and went beyond what I asked. The young men really was very polite, friendly, and very efficient in his work. More

Lease of Toyota Prius Overall, my experience was positive. The dealership vibe was pleasant. Everyone was helpful. The only thing was I had to follow up once or twice to ge Overall, my experience was positive. The dealership vibe was pleasant. Everyone was helpful. The only thing was I had to follow up once or twice to get my car, as well as ask for a business card as no one gave me one. More