Ourisman Fairfax Toyota

Buying a Prius The service was super professional. The only thing I can say is that "you get a crappy deal when you trade in your automobile. That's for sure." The t The service was super professional. The only thing I can say is that "you get a crappy deal when you trade in your automobile. That's for sure." The trade in people marked that my check engine light was on but, I had found out immediately what was wrong with my vehicle and it was minor. Also, the trade in people marked that the car didn't start easily which was xxxxxxxx. I don't like to be called a liar by someone who I didn't even have the chance to meet face to face. More

It was a quick and efficient service periced reasonably low. Professional service, lower than expected price, and a warm welcome by the sales/service person. he answered my questions calmly and intelligently. Professional service, lower than expected price, and a warm welcome by the sales/service person. he answered my questions calmly and intelligently. We were able even to talk about the bad weather and laugh at it. More

Great experience William was very patient and kind helping us out with the sales process and Ten gave good warranty advice. Lee the Sales Manager was very accomodatin William was very patient and kind helping us out with the sales process and Ten gave good warranty advice. Lee the Sales Manager was very accomodating with last minute adjustments with the cargo cover. Overall, good team work and experience. More

35,000 mile checkup Good checkup, but not able to do the Virginia safety inspection (orange windshield sticker) because technician had left for the day. Will make a seco Good checkup, but not able to do the Virginia safety inspection (orange windshield sticker) because technician had left for the day. Will make a second trip for that. More

Easy and stressfree I am giving this rating because of Carroll Hyman -- he was unbelievably helpful and accommodating. I was suppose to drop off my car, pick up a rental I am giving this rating because of Carroll Hyman -- he was unbelievably helpful and accommodating. I was suppose to drop off my car, pick up a rental and then return the next day. However, that was going t be very difficult for me. I asked if I could wait, and he allowed me to do this. Slipped me in and promptly took care of my issues. He went over and above to provide a great experience, by helping me learn how my lights worked, and even searched for a phone charger so that I could charge my phone in order to work while in your waiting room. He offered me a car wash too! That was a bonus. I was even given his cellphone number if I needed further assistance and explained to me how my free service and extended warranty worked. Great personality! It was a pleasure getting my car serviced -- he rocks!! :-) More

Service appointment I have taken my 2013 Camry to this dealership for service since I purchased it new. I have dealt with several service reps and all of them have been I have taken my 2013 Camry to this dealership for service since I purchased it new. I have dealt with several service reps and all of them have been top-notch. The service center is very comfortable for those waiting for their vehicles. I would highly recommend this dealership for both sales and service. But I will make one comment regarding price. I think they are a little high on their charges. . More

As a "walk-in" I got immediate assistance & all things done. As a "walk-in" I got immediate assistance, was periodically updated by the service rep and provided needed information to make decisions. All work co As a "walk-in" I got immediate assistance, was periodically updated by the service rep and provided needed information to make decisions. All work completed on stated schedule. Since purchasing my Tacoma, I always go to Ourisman Fairfax Toyota as I know I can depend upon them. More

Awesome Great customer service I was treated with respect. Loved the experience .advisor had products knowledge as well. I plan on returning to get more wor Great customer service I was treated with respect. Loved the experience .advisor had products knowledge as well. I plan on returning to get more work done in the future More

Excellent Service Tony is an excellent employee to deal with. I decided to buy a car for my daughter and went to Ourisman Toyota where Tony was more than willing to hel Tony is an excellent employee to deal with. I decided to buy a car for my daughter and went to Ourisman Toyota where Tony was more than willing to help. He took the time to explain every single detail of the process and the cars. Above all, he was patient as we were making the decision. He went above and beyond in helping us adjust to the new car and meeting all of our needs. I now highly recommend Ourisman Toyota because of the service of employees like Tony. More

40K Service was very fast and easy with professional service Friendly greeting, fast professional service. The service was done before the time promised. The car was washed. The cost was below estimate and as a Friendly greeting, fast professional service. The service was done before the time promised. The car was washed. The cost was below estimate and as a repeat customer, I got a discount. More