Ourisman Fairfax Toyota

60K Maintenance I've been a customer with purchases of two new Toyota sedans and have returned to the Fairfax dealership for all service work and have always received I've been a customer with purchases of two new Toyota sedans and have returned to the Fairfax dealership for all service work and have always received excellent customer service and quality work. My recent experience with Melanie Webster has been especially appreciated. She knows her stuff and made me feel like her efforts to help was in my favor . She is the person I call when service is needed. Please keep her happy. More

Very professional and friendly Mr.Lumpkin was very professional and helpful.Provided very good and quick service.I didin't wait long..They took care of my car very good.Thank you ve Mr.Lumpkin was very professional and helpful.Provided very good and quick service.I didin't wait long..They took care of my car very good.Thank you very much Ourisman Toyota Fairfax Service.. More

Happy Returning Customer I have taken my two Toyota Camry's exclusively to the Ourisman for service for the past couple of year. My experience has been consistently very sati I have taken my two Toyota Camry's exclusively to the Ourisman for service for the past couple of year. My experience has been consistently very satisfactory. Everyone in the service department is courteous and professional, and the quality of the work is always first class. More

Great Experience Jaime, my salesman, was great about finding me the car I wanted and working with my on the price. Very responsive and professional. I would recommend Jaime, my salesman, was great about finding me the car I wanted and working with my on the price. Very responsive and professional. I would recommend him to friends More

Buying a Prius The service was super professional. The only thing I can say is that "you get a crappy deal when you trade in your automobile. That's for sure." The t The service was super professional. The only thing I can say is that "you get a crappy deal when you trade in your automobile. That's for sure." The trade in people marked that my check engine light was on but, I had found out immediately what was wrong with my vehicle and it was minor. Also, the trade in people marked that the car didn't start easily which was xxxxxxxx. I don't like to be called a liar by someone who I didn't even have the chance to meet face to face. More

It was a quick and efficient service periced reasonably low. Professional service, lower than expected price, and a warm welcome by the sales/service person. he answered my questions calmly and intelligently. Professional service, lower than expected price, and a warm welcome by the sales/service person. he answered my questions calmly and intelligently. We were able even to talk about the bad weather and laugh at it. More

Great experience William was very patient and kind helping us out with the sales process and Ten gave good warranty advice. Lee the Sales Manager was very accomodatin William was very patient and kind helping us out with the sales process and Ten gave good warranty advice. Lee the Sales Manager was very accomodating with last minute adjustments with the cargo cover. Overall, good team work and experience. More

35,000 mile checkup Good checkup, but not able to do the Virginia safety inspection (orange windshield sticker) because technician had left for the day. Will make a seco Good checkup, but not able to do the Virginia safety inspection (orange windshield sticker) because technician had left for the day. Will make a second trip for that. More

Easy and stressfree I am giving this rating because of Carroll Hyman -- he was unbelievably helpful and accommodating. I was suppose to drop off my car, pick up a rental I am giving this rating because of Carroll Hyman -- he was unbelievably helpful and accommodating. I was suppose to drop off my car, pick up a rental and then return the next day. However, that was going t be very difficult for me. I asked if I could wait, and he allowed me to do this. Slipped me in and promptly took care of my issues. He went over and above to provide a great experience, by helping me learn how my lights worked, and even searched for a phone charger so that I could charge my phone in order to work while in your waiting room. He offered me a car wash too! That was a bonus. I was even given his cellphone number if I needed further assistance and explained to me how my free service and extended warranty worked. Great personality! It was a pleasure getting my car serviced -- he rocks!! :-) More

Service appointment I have taken my 2013 Camry to this dealership for service since I purchased it new. I have dealt with several service reps and all of them have been I have taken my 2013 Camry to this dealership for service since I purchased it new. I have dealt with several service reps and all of them have been top-notch. The service center is very comfortable for those waiting for their vehicles. I would highly recommend this dealership for both sales and service. But I will make one comment regarding price. I think they are a little high on their charges. . More