Ourisman Fairfax Toyota

On Top Of The World! The service was amazing, we were #1 it was all about us from the time we walked in the door. It was our first time buying a new car, our agent Tony Ar The service was amazing, we were #1 it was all about us from the time we walked in the door. It was our first time buying a new car, our agent Tony Armendariz made us feel very comfortable, he answered all our questions we are so pleased. More

It was great. The personal were very helpful. Tony Armendariz and Amard were very helpful in convincing us that purchasing a new Toyota would be appropriate. We were not sure which model was best Tony Armendariz and Amard were very helpful in convincing us that purchasing a new Toyota would be appropriate. We were not sure which model was best, and if we could handle all the new technology on today’s cars. They helped us evaluate each item and demonstrated how each item worked. Without their help, we would probably hot have purchased a new car. More

Ripoff Artist Extraordinares I checked in at 6:25 for a routine oil change on my 2013 Highlander which I called ahead to schedule. I also mentioned that my engine light had come o I checked in at 6:25 for a routine oil change on my 2013 Highlander which I called ahead to schedule. I also mentioned that my engine light had come on that same day. They charged me $124.00 to tighten my gas cap( why check engine light was on) Furthermore the time before I had told them about my headlights were flickering and that other cars stopped thinking I was a police officer or an emergency vehicle. They said I needed new headlights- $160 plus later and guess what my lights are doing the same thing!!! I told them again tonight that my headlights are doing the same thing-- " Our technicians checked them and there is nothing wrong " After getting in my car to leave - my maintenance needed lights were still on and my mileage sticker for my next oil change was not changed on the vehicle. I turned my car around and went back in to tell them " The supervisor came over and said" Well, your maintenance needed light does not automatically turn off after an oil change" I said that's funny it always did before..." They took my car and amazingly it took ten more minutes to get these issues resolved. Careless, unprofessional( my technician clearly did not want to be there when I checked in my vehicle)failed to resolve a serious and dangerous problem of my headlights. I will need to stop in to talk with the Fairfax County police station to share my safety concern. I am appalled by the lack of consideration by this service station to my and my family's safety concern. BTW- the service tech is not listed on your list of employees and would not let me submit this review unless I chose someone-- More

Service Agent Carroll Hyman was very helpful. He was specific in diagnosing the problem that I had with my 2002 Camry. I appreciated the courtesy ride from Agent Carroll Hyman was very helpful. He was specific in diagnosing the problem that I had with my 2002 Camry. I appreciated the courtesy ride from Ourisman to my home in Fairfax. More

Quick and easy. It was very quick and easy. It was good to have an appointment because they took me right in without waiting. Good customer service all the way arou It was very quick and easy. It was good to have an appointment because they took me right in without waiting. Good customer service all the way around. More

5,000 maintenance Professional, good customer service, friendly and all was perfect. Will go back for the next service there as well .Brian was very knowledge and accom Professional, good customer service, friendly and all was perfect. Will go back for the next service there as well .Brian was very knowledge and accommodate the appointment to my schedule. More

Excellent and courteous salespeople Each and every one of the sales people we worked with were courteous, helpful, and understanding of our unique needs. We started working with Chris W. Each and every one of the sales people we worked with were courteous, helpful, and understanding of our unique needs. We started working with Chris W. and Tony A. but the day we wanted to finalize our purchase they were out of town and C.L. Watkins stepped in seamlessly to help us complete our purchase. C.L. stayed late until everything was complete and took the time to ensure my phone was linked to my car and that every detail was perfect! He was friendly and attentive. We looked at other vehicles and dealerships and chose Ourisman Toyota Fairfax specifically because of the exceptional people working there. Thank you to a great sales team! More

Good dealership My experience is almost always quite good with Ourisman. My service representative, Melanie Webster, is extremely considerate, helpful, and knowledge My experience is almost always quite good with Ourisman. My service representative, Melanie Webster, is extremely considerate, helpful, and knowledgeable. If there's any problem she thinks I need to see in detail, she'll take me back to the shop so I can see it, with the tech there to explain it. Usually it's just routine service, and she'll always explain things clearly to me. So I get good advice with a personal touch. More

New Car Exceptional service, great prices, friendly and informative staff. Didn't go in expecting to leave with a car on the same day but after the customer s Exceptional service, great prices, friendly and informative staff. Didn't go in expecting to leave with a car on the same day but after the customer service experience, i decided it was only right. Had a very comfortable purchase as a first time buyer. Didn't feel like they were forcing me to get a car and was extremely informative and helpful. More

Simply great costumer service!!! Tony Armendariz is just awesome. He has great customer service skills, very knowledgeable. At my last visit, also Maurice was excellent helping with Tony Armendariz is just awesome. He has great customer service skills, very knowledgeable. At my last visit, also Maurice was excellent helping with the car service. I always leave the dealership very satisfied and...the cappuccinos are just another star!!! Thank you for your great service. More