Ourisman Fairfax Toyota

Excellent customer service Everyone at the sales center was helpful, friendly and respectful. The sales process was easy, no headaches at all! My sales person, Oleg, was fully Everyone at the sales center was helpful, friendly and respectful. The sales process was easy, no headaches at all! My sales person, Oleg, was fully informed about the car and very helpful in setting up so many options. More

Service Maurice Allen is always pleasant to work with and tells me in layman terms what needs to be done to my car. Kudos to Maurice Maurice Allen is always pleasant to work with and tells me in layman terms what needs to be done to my car. Kudos to Maurice More

Quick respond to help. You let me know my 2006 Toyota Sienna 4 wheel did not need spare Tyre even when l was worry for driving without spare Tyre You let me know my 2006 Toyota Sienna 4 wheel did not need spare Tyre even when l was worry for driving without spare Tyre More

Love this service center My mileage always seems to creep up on me and I call on my way into work (2 miles away) they always get me in, give me a loaner and I'm back on the ro My mileage always seems to creep up on me and I call on my way into work (2 miles away) they always get me in, give me a loaner and I'm back on the road in minutes. This time my car was finished in 1.5 hours. Still can't believe it! More

Excellent Service On New RAV4 My husband took my 2017 RAV4 in for the complimentary 10,000 mile service and was extremely pleased with the quality work done in a timely manner, one My husband took my 2017 RAV4 in for the complimentary 10,000 mile service and was extremely pleased with the quality work done in a timely manner, one which resulted in a minimal wait time. He credited this outstanding effort to Mr Allen, the service advisor, who insured that we were satisfied customers. He even inquired about the 2002 Highlander which we still own. Thank you. More

Excellent service! I was quickly directed to a service manager, Dane, who worked with me to understand what I needed, listened to my specific concerns, and worked with m I was quickly directed to a service manager, Dane, who worked with me to understand what I needed, listened to my specific concerns, and worked with me to understand the required and recommended repairs. The distinction between the two were clear, and I understood the specific costs for each. I've been an Ourisman customer (service and sales) since 1995. I don't plan to change that. More

Responsive to the car's needs and my preferences. Professional and friendly and I like the amenities that were available while you waited. Another tv with a remote to create additional viewing opti Professional and friendly and I like the amenities that were available while you waited. Another tv with a remote to create additional viewing options for customers would be great. Also, clients are often stressed when they are waiting because they know they have to get somewhere, so it would be good to have some chamominle tea available along with the other beverages. More

Very Happy I was met at the door and take care of quickly. My service was done in the time frame promised, while I waited. The waiting area was neat and clean. I was met at the door and take care of quickly. My service was done in the time frame promised, while I waited. The waiting area was neat and clean. I appreciated the snacks and coffee. More

Always Great Service and Attitude I have been going to Ourisman Fairfax Toyota for over 20 years and continue to visit Ourisman for all our services and infrequent repairs. Their staf I have been going to Ourisman Fairfax Toyota for over 20 years and continue to visit Ourisman for all our services and infrequent repairs. Their staff is courteous, polite, exceptionally well trained and attends to business in a courteous yet efficient manner. Over the years I have used many Service Techs including Sean Pieper, Maurice Allen, Brian Pettaway, Samuel Awuku-Larbi, Nicholas Agrella to name a few. All know their business and get me into and out of the shops in a very reasonable period of time while also explaining the work that has to be done in easily understood everyday English. Their shop teams are up to speed on current practices, and have the training and experience to do the job right the first time. Trevor Foltz, who has been with Ourisman Toyota for over 20 years is an excellent example of a Service Inspector and Maintainer who knows his job and the business, and shares his wisdom. If I have a special request, MIchael Neumann or Jim Evans is always around to explain the procedure or point me in the right direction. The Ourisman Fairfax Toyota Team is the primary reason we stay with Toyota vehicles and Ourisman. Well done from a first rate team. More

Recall Service I was attended to fairly quickly and my service was done in a little over an hour while I waited which was quite reasonable. The waiting area was nea I was attended to fairly quickly and my service was done in a little over an hour while I waited which was quite reasonable. The waiting area was neat and clean and very attractive. More