Ourisman Fairfax Toyota

Quick and great customer service I really appreciate how David our service agenct is so attentive and a very clear communicator. He's is also just a very kind person. I really appreciate how David our service agenct is so attentive and a very clear communicator. He's is also just a very kind person. More

Major repairs Brian was most helpful and knowledgeable in his guidance and advise of problems and solutions. His availability during evening hours was invaluable. Brian was most helpful and knowledgeable in his guidance and advise of problems and solutions. His availability during evening hours was invaluable. The work was well done. More

Consistently Reliable and Responsive I've taken my Avalon to Ourisman Fairfax for many years, and have been consistently pleased with the friendly, knowledgeable service I've received. M I've taken my Avalon to Ourisman Fairfax for many years, and have been consistently pleased with the friendly, knowledgeable service I've received. My goal has been to keep my car in good shape and get the maximum benefit from it. It is now 11 years old and runs & feels like new. I credit the service department for this! More

Great service Found problem with differential and thoroughly checked out the truck. Found problem with alignment by studying tire wear pattern. Car was ready by m Found problem with differential and thoroughly checked out the truck. Found problem with alignment by studying tire wear pattern. Car was ready by mid-afternoon so did not have to pick up during rush hour. More

Quick in and out for a simple oil change Got in and got very quickly for an oil change. No pressure for additional services. Wait area clean and refreshments provided. Four more words to make Got in and got very quickly for an oil change. No pressure for additional services. Wait area clean and refreshments provided. Four more words to make 25. More

Excellent Our service rep Melenie, is wondeful, knowlwdgeible, careing and friendly, Tuesday's service was longer than usual but the end result was a clean car Our service rep Melenie, is wondeful, knowlwdgeible, careing and friendly, Tuesday's service was longer than usual but the end result was a clean car running great. She kept us advised of the progress. More

55,000 service of my 2010 Prius. Arrived without appointment and promptly met with service rep (Dane Beunier). Rep clearly explained service needed and est. price. As usual, everyon Arrived without appointment and promptly met with service rep (Dane Beunier). Rep clearly explained service needed and est. price. As usual, everyone met was most helpful and friendly. Accommodations for waiting customers are great. Car was ready, including much appreciated wash, in a most reasonable time. Service and staff at this center have consistently been outstanding. More

quick and easy Dane is very helpful and always gets me in and out of the dealer as fast as possible. He takes time to explain in detail what will be going on with my Dane is very helpful and always gets me in and out of the dealer as fast as possible. He takes time to explain in detail what will be going on with my truck and asks if I would like a car wash. He is a great plus to the Toyota team. More

Great Service as always Easy to make on line appointments. Was directed to Dane who promptly serviced my Highlander. There were some recommendations that needed to be fixed Easy to make on line appointments. Was directed to Dane who promptly serviced my Highlander. There were some recommendations that needed to be fixed but was not pressured to complete them all. More

Great service... long wait time. You have an exceptional staff. Truly some of the best in customer service. Handshakes, friendly greetings and smiles all around. I was offered a shutt You have an exceptional staff. Truly some of the best in customer service. Handshakes, friendly greetings and smiles all around. I was offered a shuttle to the nearest shopping center while I waited (I declined but appreciated the gesture) my only complaint was that I was quoted "about an hour" for maintenence and it took well over 2 hours. I was not informed of the longer wait time. More