Ourisman Fairfax Toyota

Good Car Buying experience Your sales people were well informed about what was available, as well as price range of all models. They listened to what we were looking for and did Your sales people were well informed about what was available, as well as price range of all models. They listened to what we were looking for and did not pressure us to change our minds for a more expensive model or a better equipped model. Our questions were answered intelligently and courteously. Best experience I've had at a car dealership in a long time. More

Great 1st time at this location This was my first time at this Toyota location. Mustafa Toghral in the Service Department took excellent care of me. He got me set up, explained every This was my first time at this Toyota location. Mustafa Toghral in the Service Department took excellent care of me. He got me set up, explained everything and I was in an out of there in an hour. More

Buying a new car I knew what I wanted and what I didn't want. Garland Cole worked diligently with me to find the solution, never once pressuring me to buy more than I I knew what I wanted and what I didn't want. Garland Cole worked diligently with me to find the solution, never once pressuring me to buy more than I wanted. He could not have been more helpful, and more professional. He worked hard to make it possible for me to buy the right car for me and at the right price. I'd definitely recommend him to my friends. Jordan did a nice job teaching me how to use the features in the car that were new to me. More

Purchase of Car Our salesman Oleg was great. He was very professional and courteous. I would recommend him to my friends and family. This was one of the best car b Our salesman Oleg was great. He was very professional and courteous. I would recommend him to my friends and family. This was one of the best car buying experiences that I have had. More

18 Month check and Sienna Sliding Door Recall Good Visit. Diane very helpful with my particular needs and kept me informed with the progress and car pickup. The loaner program was very smooth. Good Visit. Diane very helpful with my particular needs and kept me informed with the progress and car pickup. The loaner program was very smooth. More

The manager was friendly and helpful. My car was ready on time. I was able to get a rental while my car was in service. I was able to run other errands instead of waisting 3 hours in there My car was ready on time. I was able to get a rental while my car was in service. I was able to run other errands instead of waisting 3 hours in there. More

Outstanding. Tremendous service and attention to detail, and with a caring attitude toward my needs and expectations. Wonderful service experience, and I cannot re Tremendous service and attention to detail, and with a caring attitude toward my needs and expectations. Wonderful service experience, and I cannot recall ever saying such a thing about paying for my car to be fixed before. Dane Beuneir was amazing and a great adviser. Highly recommended. More

Above and beyond The service advisors went above and beyond to make my experience easy and pleasurable. First they listened to my concerns and addressed each one. Afte The service advisors went above and beyond to make my experience easy and pleasurable. First they listened to my concerns and addressed each one. After dropping my car off I received a text immediately thanking me and hoping I wasn’t late to work. I was able to rent a loaner car for $5. When my car was finished I received a personal text letting me know. The car was not only serviced but hand washed. The customer service I received here will keep me coming back as a loyal customer. Thank you for your attention to details! More

Friendly, informative service From the huge smile to the firm handshake when I arrived at the service counter I knew this would be a good experience. Luis took information, told m From the huge smile to the firm handshake when I arrived at the service counter I knew this would be a good experience. Luis took information, told me what was going to happen and then took me on tour so I would know where things were. When I returned to pick up my car, he took time explaining all the items taken care of at this service. Excellent communicator! The shuttle service was also excellent, a most friendly competent driver. More

Fast, efficient and courtous setting an appointment suitable to my schedule was efficient; checking in, Sean was courteous and efficient; wait time was surprising short - bette setting an appointment suitable to my schedule was efficient; checking in, Sean was courteous and efficient; wait time was surprising short - better than expected; the offer for car was and vacuuming was generous but my time line did not permit - next time I'll allow for it. More