Ourisman Fairfax Toyota

Great first checkup! This was the first time that my vehicle was in for service. The process was fast and convenient. I dropped off my car and picked up a loaner and wa This was the first time that my vehicle was in for service. The process was fast and convenient. I dropped off my car and picked up a loaner and was out of there in 10 minutes. The pickup at the end of the day was even faster. More

prompt and professional Things went like clockwork. What I expected happened and I'll be coming back. The waiting area is pleased and stocked with snacks. Thanks to the staff Things went like clockwork. What I expected happened and I'll be coming back. The waiting area is pleased and stocked with snacks. Thanks to the staff. More

Dependable and Helpful Ourisman Toyota service representatives are always friendly and welcoming. I trust the service technicians to give me good advice on what needs to be Ourisman Toyota service representatives are always friendly and welcoming. I trust the service technicians to give me good advice on what needs to be done, and what can wait. If the repair is expensive, they try to find a coupon or discount that can be applied to save as much as possible. My 2008 Toyota is going strong with mileage of nearly 113,000. More

Could not have been easier I have a real talent of turning cars into lemons (no idea why), so when I hear "a noise" coming from under the car, I automatically assume the worst. I have a real talent of turning cars into lemons (no idea why), so when I hear "a noise" coming from under the car, I automatically assume the worst. Nothing could have been further from the truth this time. Dane, who had helped me on my last visit, came out when he saw me pull up. When I told him what was going on, I could tell he took it on like his own mission to get it solved quickly, easily and as low-cost as possible. Which he did. He called me close to noon, told me what happened, and didn't charge a dime for the work done. I think I actually made money on the transaction, because the $5 I paid for gas for the loaner car was outweighed by the car wash they gave me. This place is BY FAR the best service organization I've ever dealt with in 30+ years of car-ownership. More

Great Late Service I received a check engine light 1 evening after leaving my job in Fairfax and I thought I would have to come back the next day for service. After expl I received a check engine light 1 evening after leaving my job in Fairfax and I thought I would have to come back the next day for service. After explaining my check engine light issue, I talked with Simon Lumpkin, the Service Adviser, he asked if I wanted the car looked at that evening. I was shocked. Before I could sit down in the waiting area, my car was on it's way to the service bay. In 10 minutes, Simon came back with the diagnosis and asked if I wanted the car fixed that evening. I was shocked again. Simon gave me the option of a loaner car so I wouldn't have to wait so I took that offer and picked my car up the next day. My car was finished as promised and there were no other problems. Thanks again to Simon and the Toyota team. More

25,000 mile service All support was flawless. Vehicle continues to reward my choice...David Lincham explained extended service details and future support including road s All support was flawless. Vehicle continues to reward my choice...David Lincham explained extended service details and future support including road service. Time in waiting room was minimum. More

Great Service Dane was very helpful and very friendly. Kept me informed through the entire process and checking in on both myself and other clients he was helping Dane was very helpful and very friendly. Kept me informed through the entire process and checking in on both myself and other clients he was helping regularly to keep us informed of the progress of our service. More

Simply the Best! The service was great like I knew it would be, I was treated like a number 1 customer. I would not change anything you are simply the BEST! Thank You The service was great like I knew it would be, I was treated like a number 1 customer. I would not change anything you are simply the BEST! Thank You More

Confused see below I came in with no Bright Lights, Was told it was fixed but when it got dark on the way home they weren't. I advised that there might have been a loos I came in with no Bright Lights, Was told it was fixed but when it got dark on the way home they weren't. I advised that there might have been a loose connection. Was told that that was what was wrong but again, when it got dark as I got home, I tried the bright light switch and lights did not change. More

Corolla purchase It was a pleasure purchasing my Corolla with Adam and Emmad. The purchase was efficiently done. Adam my sales person was kind , helpful, and very atte It was a pleasure purchasing my Corolla with Adam and Emmad. The purchase was efficiently done. Adam my sales person was kind , helpful, and very attentive. He listen to my needs, addressed my concerns, and guided me to a car that best fit my needs. He was very personable and professional. Emmad thourouly explained the paperwork adressing all my questions and financial concerns professionaly. The buying process was quick and efficient. I would highly recommend. More