Ourisman Fairfax Toyota

Great customer service Simon was the man that helped me and he was wonderful. He kept me fully informed on the status of the work while I read a book in the very spacious a Simon was the man that helped me and he was wonderful. He kept me fully informed on the status of the work while I read a book in the very spacious and comfortable waiting room. It took less time than he had told me at the beginning which was a nice surprise. The lady that rang me up was also very friendly abdmade me feel at ease. I will definitely take my Toyota here again. More

Service was excellent Came to replace my lost remote key. Was told the process by Mr. Dane the serviceman. Key was delivered shortly. Thanks for the excellent service and k Came to replace my lost remote key. Was told the process by Mr. Dane the serviceman. Key was delivered shortly. Thanks for the excellent service and keep it up. More

Car buying experience The staff is very friendly and accommodating. They were easy to talk to and made the car buying experience a little less stressful. The paperwork at The staff is very friendly and accommodating. They were easy to talk to and made the car buying experience a little less stressful. The paperwork at the end took a little longer than desirable as everything seemed to be at a slow pace after the deal was made. Overall a wonderful experience. My sales team was great! More

Excellent service associate Dane consistently makes our visits fast and painless. Ourisman’s emphasis on great customer service is clearly evident. Even the gentleman who gets t Dane consistently makes our visits fast and painless. Ourisman’s emphasis on great customer service is clearly evident. Even the gentleman who gets the loaner cars for us is great to work with. Keep it up! More

Always satisfied I've been coming to Ourisman Toyota for over a decade, both for sales and service. I always get a terrific service writer who explains things clearly I've been coming to Ourisman Toyota for over a decade, both for sales and service. I always get a terrific service writer who explains things clearly and honestly. I wouldn't go anywhere else. More

17 Years of Good Service I bought my 2001 Toyota Celica from Ourisman Toyota. I have been dealing with Maurice since then. He is always professional and we have many laughs. I bought my 2001 Toyota Celica from Ourisman Toyota. I have been dealing with Maurice since then. He is always professional and we have many laughs. Thanks Mo, I appreciate your help with my vehicle. More

Quickly in, and repairs made in the time promised. They took my vehicle in (for several maintenance items) on the spur of the moment (mid-day). I was given a courtesy ride home, and picked up several They took my vehicle in (for several maintenance items) on the spur of the moment (mid-day). I was given a courtesy ride home, and picked up several hours later. Everything was done as stated. More

Luis Galarza, our service advisor, was very well informed about what needed to be taken care of on the 10,000 mile checkup of our 2017 Toyota Camry. Great job. was very well informed about what needed to be taken care of on the 10,000 mile checkup of our 2017 Toyota Camry. Great job. More

Years of good service! Having all our service done there for years!! Would never consider going anywhere else as everyone is so friendly, helpful, and it's so comfortable! Having all our service done there for years!! Would never consider going anywhere else as everyone is so friendly, helpful, and it's so comfortable! More

professional service adviser- Luis Galarza Professionally greeted upon arrival at scheduled appointment, Advised accurately on time line of service, paperwork swiftly executed, friendly staff. Professionally greeted upon arrival at scheduled appointment, Advised accurately on time line of service, paperwork swiftly executed, friendly staff. Busy place on a Saturday. Will certainly return! More