Ourisman Fairfax Toyota

New Car Purchase This is the fifth car my family has purchased from Ourisman Fairfax Toyota in the past 11 years. All of them are still running and being used as "Dail This is the fifth car my family has purchased from Ourisman Fairfax Toyota in the past 11 years. All of them are still running and being used as "Daily Drivers". I am sure this new 2018 RAV4 Adventure will be just as dependable as the the 256000 mile 2006 Matrix we are still driving today. Always a great experience! Thank You Tony Armendariz and all the staff. More

Great service. We purchased our used CPO 2012 Tacoma from Ourisman. I had to bring it in for a claim on the valve cover gasket. The service advisor Sean Jagdeo expla We purchased our used CPO 2012 Tacoma from Ourisman. I had to bring it in for a claim on the valve cover gasket. The service advisor Sean Jagdeo explained to me the process. They gave me a loaner and I was called with the news it would be replaced. I got a call a short while later letting me know I could pick it up. Sean was great and kept me informed through out the whole process. I am glad we purchased from Ourisman. More

55000 mile check up on my 2013 Prius I have had my Prius serviced exclusively at Ourisman Toyota. They are always courteous, punctual, and friendly. On this visit, an air sensor needed I have had my Prius serviced exclusively at Ourisman Toyota. They are always courteous, punctual, and friendly. On this visit, an air sensor needed either cleaning or replacement. It was an extra $100....I have no idea if not doing It invalidated any warranty. I also don’t know if there were alternative possibilities instead of the replacement. There was a tire replacement option offered. It was over $500 for two tires to include alignment, installation and balancing. I gave the same tire Style and maker as offered in one other place. They would do all of the same except for alignment. Since the tire wear was even, by the observation of the Toyota trained technician, I do not need alignment. I could get four new tires of the same maker for $20 dollars more...and two more tires. Your charges are too high, period. Lastly, there is an offer to evaluate your car for trade in value. To do so, you have to leave the service Center and drive up the street. Why can’t you provide the service with an in writing assessment that the owner can then decide to go up the street and look at a newer car ....it would be a service from service in service. My thoughts. DSRumberger More

Mount, balance and install tire Mustafa was excellent. The job was done in a reasonable amount of time at an excellent price. Plan to see him again for scheduled maintenance Mustafa was excellent. The job was done in a reasonable amount of time at an excellent price. Plan to see him again for scheduled maintenance More

6 months or 5000 miles services DAN BEUNIER was my service advisor very nice and knowledge . The job was done in 2 hour included a free car wash . Plan to see him again for next sch DAN BEUNIER was my service advisor very nice and knowledge . The job was done in 2 hour included a free car wash . Plan to see him again for next schedule More

Nice, quick visit. Maintenance is too expensive. Sean was nice and helpful. Shuttle drivers are excellent/ friendly. service was prompt. Not particularly with the auto notices that show up in the c Sean was nice and helpful. Shuttle drivers are excellent/ friendly. service was prompt. Not particularly with the auto notices that show up in the car and the expense of these maintenance items.+ More

Personal Service Maurice was our service contact on Friday for my 100,000mile Sienna check and Sat. for my husband, Michael's 63,000 mi. Highlander check. Maurice hel Maurice was our service contact on Friday for my 100,000mile Sienna check and Sat. for my husband, Michael's 63,000 mi. Highlander check. Maurice helped us find the service coupon. I had it at home on my computer but was asked to sign-up for a Toyota online account. After doing that, I could not find the coupons again. Maurice/technicians noticed my state inspection was due! Thankful to get that done at Toyota in case something needed to be done to pass. Also, nice to not sit in an inspection line. *Finally, Hira at the check out showed her thoughtfulness and customer caring. We have an older special needs son that has accompanied me to MANY (MOST) service appointment since our first Toyota in 2012. He looks forward to visiting the donuts for a treat. After we did the night drop, my son, asked if he could go to pick up the car on Friday. We got there about 3:00 and he was so disappointed to find an empty donut case. Hira saw his face. I told her we'd be back tomorrow with my husband's car and maybe he'd have better luck. She said, " I will be here tomorrow and I will save him a donut." Sure enough, we arrived on Sat. afternoon. My son went to the donuts while we spoke with Maurice and paid with Hira. He again found an empty case. But Hira had a small bag behind her counter with a donut for him and for his brother and sister. Inside when we got home, we found a note: "Enjoy! -Hira". I cannot tell you how that made our day. Hira is a gem! Thank you, Hira, for your thoughtfulness! More

Great customer service Every single person in the Service Dept. was very helpful, professional and friendly. My experience was great. They had the service done ahead of sche Every single person in the Service Dept. was very helpful, professional and friendly. My experience was great. They had the service done ahead of schedule. More

The service center is great! Everything are good to me. It is a very good place to take care your cars. I recommend this service center to who have Toyota cars. Everything are good to me. It is a very good place to take care your cars. I recommend this service center to who have Toyota cars. More

Excellent service I was very pleased with the attention and service. ghalib ismael was winderful. I appreciated the attention to detail and care in handling my needs. I was very pleased with the attention and service. ghalib ismael was winderful. I appreciated the attention to detail and care in handling my needs. More