Ourisman Fairfax Toyota

Excellent customer service. Everyone tended to my needs. All my questions and concerns were answered satisfactorily and promptly. Everyone was very friendly an customer service. Everyone tended to my needs. All my questions and concerns were answered satisfactorily and promptly. Everyone was very friendly and very helpful and exceeded my expectations. More

Excellent purchase experience We received 5-star service from Tony Armendariz and the entire Ourisman Fairfax Toyota team when purchasing our new Toyota Highlander. Keep up the gre We received 5-star service from Tony Armendariz and the entire Ourisman Fairfax Toyota team when purchasing our new Toyota Highlander. Keep up the great work! More

Great communication! Mustafá Toghral listened to my issues and set about to fix the problem. He was extremely helpful. The reason why I have been coming here for the last Mustafá Toghral listened to my issues and set about to fix the problem. He was extremely helpful. The reason why I have been coming here for the last 10 years. More

Excellent service experience! Justin Spangler and his team are AMAZING. Justin has been keeping my Solara in fantastic shape for years. His skill level, expertise, and sincerity ar Justin Spangler and his team are AMAZING. Justin has been keeping my Solara in fantastic shape for years. His skill level, expertise, and sincerity are the reasons why I refuse to go to anyone else. Thank you Justin!!! More

Great Service Reps, Technicians and dealership. Mike and his team always exceed our expectations. I have been going to Ourisman for over 20 years and the Ourisman Team keeps our vehicles running sa Mike and his team always exceed our expectations. I have been going to Ourisman for over 20 years and the Ourisman Team keeps our vehicles running safely and efficiently for the duration of ownership. Our current Sienna and Tacoma have over 117,000 and 128,000 miles respectively, and both continue to run exceptionally well. More

Great! The sales team, including the manager, demonstrated excellent service. It was helpful that we knew exactly what we wanted at the price range we can af The sales team, including the manager, demonstrated excellent service. It was helpful that we knew exactly what we wanted at the price range we can afford. The only downside is we have to spend $90.00 to have our new vehicle inspected in MD. More

Very friendly this was my 1 visit, but i felt relaxed since people there were very friendly. my car was well taken care of, and came back very clean. this was my 1 visit, but i felt relaxed since people there were very friendly. my car was well taken care of, and came back very clean. More

Excellent Customer service and reasonable price Luiz was great! This is my second time here, and they always clean my car both interior and exterior, which is an added perk (previous dealer I went t Luiz was great! This is my second time here, and they always clean my car both interior and exterior, which is an added perk (previous dealer I went to didn't do this). More

Courteous and Expeditious I came to Ourisman 11/10/17 to schedule an appointment the following week for its 25,000 mile service. The service advisor Brian Coy said that my veh I came to Ourisman 11/10/17 to schedule an appointment the following week for its 25,000 mile service. The service advisor Brian Coy said that my vehicle could be serviced that very afternoon. I decided to have the service performed then and there. Mr. Coy said that the adage that the quality of service varies by day of the week is a, if not urban, then automotive myth and that my vehicle would be just as well serviced on a holiday Friday afternoon than it would be midweek. I payed nothing for the 25,000 mile service as the vehicle is still on warranty. Nothing exceeding the warranty such as front end alignment was deemed necessary as it was in the 20,000 mile service. I was very satisfied for the whole service experience at Ourisman. I do regret not insisting that the wiper blades be changed, something I intended to do but forgot to do since I was so taken with the promptitude and courteousness of Brian and other service personnel. I will continue to bring my RAV 4 to Ourisman surely through warranty and most likely beyond it. I would rate Ourisman service 5 stars but refrain from rating anything or anyone the maximum number of stars no matter what the field of evaluation No matter how good we are we can always get better even an excellent service center such as Ourisman Fairfax. More

RAV4 2016 MAURICE ALLEN is outstanding service advisor , he did very good job, and thank you for take care my RAV4 I will see you in six months. MAURICE ALLEN is outstanding service advisor , he did very good job, and thank you for take care my RAV4 I will see you in six months. More