Ourisman Fairfax Toyota

Repairing my 2009 Camry under warrantee Service manager, Maurice Allen, paid attention to me throughout the two days of repair. In the 25 years that I have been going to Ourisman Toyota, se Service manager, Maurice Allen, paid attention to me throughout the two days of repair. In the 25 years that I have been going to Ourisman Toyota, service manager involvement has never been better. i More

Great service Brian Croy is an outstanding service representative. Very knowledgeable and proactive in ensuring car is properly serviced. Addresses maintenance issu Brian Croy is an outstanding service representative. Very knowledgeable and proactive in ensuring car is properly serviced. Addresses maintenance issues in a timely, personable fashion. More

Routine service appointment for Highlander. Scheduled appointment for Monday at 8am. I arrived at 7:45am and my Service Manager, Carroll Hyman, was there to check me in early. He reviewed the ma Scheduled appointment for Monday at 8am. I arrived at 7:45am and my Service Manager, Carroll Hyman, was there to check me in early. He reviewed the maintenance activities that were to be performed and provided an estimate time of completion. Carroll checked in with me while I waited for my Highlander and provided me with a status update on the maintenance. When the maintenance was completed (a little earlier than estimated), Carroll reviewed everything with me and also gave me a heads-up on the next two scheduled check-ups so I would be aware that the second one would be a major check-up so I could plan accordingly. Carroll is always professional and thorough. I always schedule my appointments with him because of the consistently outstanding service and communication. More

Outstanding Service The Ourisman Fairfax Toyota Service Center provided outstanding and professional service for our 2018 Toyota Highlander. The service was provided in a The Ourisman Fairfax Toyota Service Center provided outstanding and professional service for our 2018 Toyota Highlander. The service was provided in a timely manner and as discussed during the appointment scheduling. More

Easy process! I'm so thankful I sent them an email. I was able to get all of my pricing and negotiations done over email in a very easy process. When I showed up th I'm so thankful I sent them an email. I was able to get all of my pricing and negotiations done over email in a very easy process. When I showed up the next day, everything was already set up and car was pulled out front, all I had to do was sign my paperwork and make decisions on warranty. Che did a great job of introducing my to the car's features and Jeff was helpful and explanatory. I will definitely recommend them to anyone I know looking for a car in the future. More

Top notch! Very attentive, comprehensive and proactive. I never walk away from this service department without every question or concern fully resolved. Absolute Very attentive, comprehensive and proactive. I never walk away from this service department without every question or concern fully resolved. Absolutely excellent. Never kept waiting. More

No Stress! This is by far the best experience I ever had buying a car. I was stressing all day about fighting with the sales folks about a fair price. Turned o This is by far the best experience I ever had buying a car. I was stressing all day about fighting with the sales folks about a fair price. Turned out I didn't have to. The sales person and finance guy took great care of me! I will definitely get my next car from here as well as referring any friends in the market for a new car. More

Excellent Customer Service Excellent customer service. Dane has demonstrated the care for customer by clearly expressing the issues for the car along with their impacts. He is a Excellent customer service. Dane has demonstrated the care for customer by clearly expressing the issues for the car along with their impacts. He is able to answer all my questions and address my concerns. In the end, I am able to get the best solution tailored to my car. Will difinitely come back for future maintenance. More

Great Service I called and made an appointment. Arrived early, Simon , a great service coordinator was ready for my car. Estimated time 2 hours, done in an hour and I called and made an appointment. Arrived early, Simon , a great service coordinator was ready for my car. Estimated time 2 hours, done in an hour and a quarter. All members of the team are professional and personable. Highly recommend. More

Carroll Hyman A+ Excellent service without trying to up sell me on services and things my car doesn't need. I used to take my car into other dealerships and they woul Excellent service without trying to up sell me on services and things my car doesn't need. I used to take my car into other dealerships and they would always pressure me to do more unnecessary service to make a quick buck. That's the fastest way to lose me as a customer. Not here. Carroll is no frills and gets straight to the point. I'm in and out very quickly and efficiently so I can go about my day and not worry. I know that my vehicle is in good hands. More