Ourisman Fairfax Toyota

completely satisfied I like it that your service agent, Mustafa Toghral, was able to show me the problems with the suspension while car was on the lift. He also worked wi I like it that your service agent, Mustafa Toghral, was able to show me the problems with the suspension while car was on the lift. He also worked with me on the cost of repairs. More

Luis Galarza makes all the difference! I've not had great luck with Ourisman Fairfax Toyota in the past. Many issues with all the Services I had previously...and none of the "service advis I've not had great luck with Ourisman Fairfax Toyota in the past. Many issues with all the Services I had previously...and none of the "service advisors" really seemed to care about me. I had all but given up hope on Ourisman and was looking elsewhere to service my Tacoma. THEN COMES LUIS... he was not my advisor at the time but he was "given" me when I had arrived. This was a few months ago and he was fabulous then and I asked him to be my "advisor"... This recent visit--was just as good. It was not a fluke...LUIS made sure I was taken care of and informed at every step. I've not had that great of a service in the 3.5 yrs I've been taking my Tacoma there and truly I believe it is because of him. and because of him, I will not venture off to another Toyota dealership --THANKS SO MUCH LUIS! It is much appreciated. More

Good Experience Very good manners is what was very impressive that is the most important part of dealing with the public continue the good work please Thank You Very good manners is what was very impressive that is the most important part of dealing with the public continue the good work please Thank You More

A Positive Buying Experience The Sales Team was very courteous, knowledgeable of the Toyota products and professional. Jaime Alvarado (Salesman) was very attentive and answered al The Sales Team was very courteous, knowledgeable of the Toyota products and professional. Jaime Alvarado (Salesman) was very attentive and answered all our questions in the showroom and during our test drive. He engaged other members of the sales staff when appropriate to ensure our questions were addressed in a timely manner. We purchased a 2018 Toyota Highlander during our visit. More

Very positive experience Went in for next maintenance service with 48000 miles on my 2011 Prius. Did not anticipate needing new front brakes but Maurice Allen, service rep, ex Went in for next maintenance service with 48000 miles on my 2011 Prius. Did not anticipate needing new front brakes but Maurice Allen, service rep, explained the definite necessity and why I needed it. He kept me fully informed and updated. Work was completed in less than the expected time. Wait was very pleasant - donuts, daily newspaper, tv, and a free car wash to top it off. Even had the opportunity to catch up with my greeting card shopping while waiting. Everyone was very helpful and pleasant. More

Speedy and helpful I love having the option of getting a rental car for $5 on days I take my Highlander in for service. It allows me to continue with my schedule withou I love having the option of getting a rental car for $5 on days I take my Highlander in for service. It allows me to continue with my schedule without a hitch. More

New Vehicle Purchase It was a pleasure to work with Oleg and Ten when purchasing a 2018 C-HR. These men are friendly and give outstanding service and advice. Thank you so It was a pleasure to work with Oleg and Ten when purchasing a 2018 C-HR. These men are friendly and give outstanding service and advice. Thank you so much for helping with our new car purchase. Liz & Ken More

Old Prius, new life While an ailing battery brought this aging 2006 Prius to your door, the full service gave it new life. Thanks for putting the fun back in this car. While an ailing battery brought this aging 2006 Prius to your door, the full service gave it new life. Thanks for putting the fun back in this car. More

Door Noise Finally Fixed Mustafa is my regular service rep and he always gives great service. This time was no different as he listened to my concerns about the squeaky slidi Mustafa is my regular service rep and he always gives great service. This time was no different as he listened to my concerns about the squeaky sliding door in my Sienna that Ourisman had repaired in summer 2017. During the visit prior to this one, I had a different service rep. and shared the same concerns with him. The door issues were supposedly fixed by tightening bolts but started again on my way home from that visit. But now there is no more noise as Mustafa made sure everything was looked at. More

Awesome service!! Luis was fantastic, keeping me informed about the repairs needed and showing me specifically what the problem was. I'll gladly return for service an Luis was fantastic, keeping me informed about the repairs needed and showing me specifically what the problem was. I'll gladly return for service and ask for Luis the next time! More