Ourisman Fairfax Toyota

Excellence! My service writer is Maurice and he has always been up front and truthful about what was truly needed at the time to ensure my vehicle remained safe a My service writer is Maurice and he has always been up front and truthful about what was truly needed at the time to ensure my vehicle remained safe and what could wait without compromising safety. More

Excellent Service My customer rep was Dane. He did a great job. He kept me informed every step of the way and explained everything perfectly clear. When my car was f My customer rep was Dane. He did a great job. He kept me informed every step of the way and explained everything perfectly clear. When my car was finished, he even went so far as to wash it himself so I could leave in a timely manner. Excellent service. More

Great service at 25K miles Took my 2015 Highlander in for 25K mile service. Service advisor explained process and the car was ready within an hour. They are very customer orie Took my 2015 Highlander in for 25K mile service. Service advisor explained process and the car was ready within an hour. They are very customer oriented and friendly. More

Very helpful and Professional I had to bring the car in for a recall. Dane was my service advisor, and he was very professional. Although he had to interact with multiple custome I had to bring the car in for a recall. Dane was my service advisor, and he was very professional. Although he had to interact with multiple customers, at the same time (literally), he was very courteous and professional with each of us. He wanted to make sure we all received the proper attention to get our cars serviced and some people needed to rent loaner cars. I was impressed by how he took everything in stride and helped each one of us. More

Regular Maintenance Dear Customer Serice. I feel that customer respectfully serivce. I appreciate that Mudtafa is very professional and kindness. Thank you very much f Dear Customer Serice. I feel that customer respectfully serivce. I appreciate that Mudtafa is very professional and kindness. Thank you very much for the service. So, I made trust Toyota. Sincerely, Jong More

NOT YOUR USUAL DEALERSHIP Ourisman is exceptional! Professional!! Courteous!! Friendly!! The greatest one to me is TRUSTWORTHY. 10 STAR Dealershop! 10 STAR Service Manager, C Ourisman is exceptional! Professional!! Courteous!! Friendly!! The greatest one to me is TRUSTWORTHY. 10 STAR Dealershop! 10 STAR Service Manager, Carroll Hyman! The best!! I have written a previous review but after several more occasions when I had to have service done I had to write again. Regardless of how busy it is , all the employees seem to keep a friendly personalized attitude. Amazing! I know when I make my appointment that it will be on time unless I am the one that is late! Since I wait for my car, I get to enjoy a lovely lounge with fresh coffee and splurge on a yummy doughnut😋. Sounds ridiculous but I really enjoy that wait time as I rarely have a sit-down time to enjoy such treats. I am kept up to date on the progress and always told beforehand of any issues. I have had numerous cars and dealt with even more service centers. Ourisman has consistently held up to their promises and friendly, Professioal and outstanding service! I could not be more pleased. Thanks Ourisman for making my car servicing or repair the very least of my worries! More

Thorough and efficient service Service advisor, Carroll Hyman listened to my concerns I expressed about some issues I experienced with my Toyota Tacoma and offered assurance that th Service advisor, Carroll Hyman listened to my concerns I expressed about some issues I experienced with my Toyota Tacoma and offered assurance that they would be evaluated by technicians. I was provided with a loaner and contacted same day with findings and results of the service visits. Mr. Hyman also offered valuable suggestions on some specific issues to make owning and driving my truck enjoyable and satisfying. More

on-time, courteous service I would recommend ourisman fairfax for service. they were on-time, good communication, and Tundra returned clean. No hugh pressure push to up-sell ei I would recommend ourisman fairfax for service. they were on-time, good communication, and Tundra returned clean. No hugh pressure push to up-sell either, which is a nice change from other local area service departments. I would recommend Service Advisor Dane Beunier More

Extremely pleased We had been searching for a certified preowned Sienna for 2 months, and had no real luck (prices higher than Kelly blue book value, more miles than We had been searching for a certified preowned Sienna for 2 months, and had no real luck (prices higher than Kelly blue book value, more miles than we wanted, something suspicious on carfax etc). My husband and I had been so discouraged, not only by not finding a deal, but also by the fact that every dealership we visited, the salesmen just seemed so aloof, poor attitude... didnt really seem to care whether we purchased from them or not. THEN we found Ourisman!! They were exactly what we had been looking for!! Their salesman were respectful, energetic, and took time to answer questions. The van we ended up purchasing was $1,000 LESS, and TWO years NEWER than the one we had previously looked at the week before, at Bill Page Toyota. We couldnt have been happier with our purchase and the experience was one to remember! Thank you, Ourisman!!! More

great Great! The service is very good, and I'm so satisfied with it! Thank you very much! Sorry my english is so poor. Thank you again. Great! The service is very good, and I'm so satisfied with it! Thank you very much! Sorry my english is so poor. Thank you again. More