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Ourisman Chevrolet Buick GMC of Alexandria
Alexandria, VA
140 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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140 Reviews of Ourisman Chevrolet Buick GMC of Alexandria
July 10, 2025
From the very start a few months ago through the entire purchasing experience, our salesman, Marck, provided exceptional customer service. When we first engaged Marck at Ourisman, we were simply researchi purchasing experience, our salesman, Marck, provided exceptional customer service. When we first engaged Marck at Ourisman, we were simply researching vehicles and going through a deliberate process of elimination to determine the best vehicle for our family. Marck was polite, professional, and very knowledgeable about the Chevrolet and GMC product lines. He patiently answered all of our questions and never tried to "push a sale" on us. We appreciated his approach. When the time came to narrow down our search and select a vehicle, Marck maintained his professional "no pressure" approach. In addition to the GMC Canyon being the vehicle we selected, Marck's professionalism is what made us choose to purchase the vehicle from Ourisman. Marck walked us through the entire process and made this the best vehicle purchasing experience we've had in nearly 30 years of buying cars. Due to the focus on customer service and customer satisfaction we experienced at Ourisman, we will be purchasing our next vehicles from this dealership. Mark and the Ourisman team should be commended for their professionalism and focus on customer satisfaction. More
by Howard F Hall
Employees Worked With
Marck
July 07, 2025
Everyone from Nicole at the front management desk; to Alex, my sales rep; to Colin with the complete guidance; to Ricky, with the car prep;and to Harmid in finance. I have never had such a RESPECTFUL and Alex, my sales rep; to Colin with the complete guidance; to Ricky, with the car prep;and to Harmid in finance. I have never had such a RESPECTFUL and CARING car purchasing/leasing experience as the team at Ourisman on Richmond Highway……..there was never a “pushy” experience and I, as a business owner am aware of this and grateful. More
by Ecjeter
Employees Worked With
Nicole-Colin-Alex-Ricky-Hamid
June 10, 2025
woking with Abdula and Anoosh was great. even when the vehicle i ordered came in and had a problem from factory they made sure to make it right even when the vehicle i ordered came in and had a problem from factory they made sure to make it right More
by ppaul92
Employees Worked With
Abdula and Anoosh, Rachael Heffner, Troy Nieves
June 06, 2025
Had my car for two weeks with no call back from messages. Communication is poor and this includes the service manager. I would have given them a lower rating but you can't go lower than one star. Will not be Communication is poor and this includes the service manager. I would have given them a lower rating but you can't go lower than one star. Will not be recommending them to anyone. Will let you know more WHEN I get my car back. More
by Just Me
Employees Worked With
Jesse and servicemanager
May 25, 2025
So far it seems like your service department has finally fixed my multiple transmissions problems. After coming from a different Buick dealership, Pedro was very professional & helpful during the months lo fixed my multiple transmissions problems. After coming from a different Buick dealership, Pedro was very professional & helpful during the months long process. More
by Mel
Employees Worked With
Pedro Hernandez
May 06, 2025
The last time I had my truck there was like the 5 or 6 time I have had it there because of the check engine light in the past 6 months. I don’t believe the problem is being fixed. I asked Destiny if y’all time I have had it there because of the check engine light in the past 6 months. I don’t believe the problem is being fixed. I asked Destiny if y’all could do a State inspection while it was there and she said yes and later said they did it but when I picked up the truck they had not done it. More
by Shawn
Employees Worked With
Destiny
March 02, 2025
Andrew is my service advisor and he does a great job. I had to work with Destiny on my Saturday service and wasn’t thrilled about working with her. I dropped my truck off with Andrew and we went over the I had to work with Destiny on my Saturday service and wasn’t thrilled about working with her. I dropped my truck off with Andrew and we went over the services I needed to get, he understood I would be back the following month to get the brake fluid flushed. No pressure with Andrew. Destiny tried upselling services that I already went over with Andrew and selling services that was completed before I left Texas a couple months ago. Not sure if the mechanic really looked at things but just tried to upsell un needed services. After telling Destiny I didn’t need these services and the others I had discussed with Andrew about getting them done the following month she said my truck would be ready in 20 minutes. I arrived almost a hour later just for her to tell me she is busy with 4 other ticket before me and I would have to wait in the waiting room. She never came and got me so I went to inquire if she was done. Really wasn’t happy with this service experience. Tires were rotated but the pressures were not check as they were off between 5-10psi. I hope my next experience will be better. I gave a decent review because Andrew is very helpful and not pushy. More
by jsambaldea
Employees Worked With
Andrew Peterson , Rachael Heffner, Troy Nieves
February 28, 2025
I was very pleased with this dealership. My agent was also very good. The only issue was during closing where having to constantly say no to all the extras that I didn't need/want took up mo My agent was also very good. The only issue was during closing where having to constantly say no to all the extras that I didn't need/want took up most of the time there. In the end, an agreement was reached that suited both of us. More
by pnichs52
Employees Worked With
Anoush Samiel
January 29, 2025
A number of these items listed are minor but add up to the entirely poor experience at the dealership. Oil reset light not changed. Specifically mentioned in write up that it was changed. No Sticker in the entirely poor experience at the dealership. Oil reset light not changed. Specifically mentioned in write up that it was changed. No Sticker in windshield for mileage & date. No adjustment of tire pressure when the tires were rotated. No carwash or interior cleaning of th truck. Left side board is not working. Right side is working and both were working when I pulled in More
by emdelman
Employees Worked With
no idea
September 26, 2024
This dealership is top notch. I was in and out and they gave me a great deal on a brand new GMC Terrain. These are good people who value their customers. I was in and out and they gave me a great deal on a brand new GMC Terrain. These are good people who value their customers. More
by Sean D
Employees Worked With
Habib Bakhshiyar, Corey Lawson, Bob Biagi
