Ourisman Chevrolet Buick GMC of Alexandria

I found a vehicle online at this dealership and called them. I went in to look at the vehicle and explained that the price was okay, ofcourse it would have to come down a little. I came in the next day them. I went in to look at the vehicle and explained that the price was okay, ofcourse it would have to come down a little. I came in the next day to take the vehicle to a mechanic. The mechanic reported some minor issues such as cracked belts, non working exterior lights, rear wind shield wiper system, console broken, etc... as well as the tuneup, alignment, and tires. I paid the mechanic and returned the vehicle. I was told that these things would not be repaired and there would be no deal on the price. I remember being so shocked. I could not believe that "Ourisman" the Chevrolet dealership would try to sell me a vehicle with non working lights and windshield wipers as wells as offer no deal on the vehicle. I was specific and honest from the beginning in my request and in the end I found that I did not receive the same in return. I was absolutely astonished. I thought going to dealership meant great service and receiving a car that would at least pass an inspection. I am a cash payment so there is no financing involved and the fact that they expect almost fifteen dollars for a vehicle without working lights and wipers(and all the other malfunctions) shows they have no pride in providing a quality product. These things would cost them cents to fix. I can not express how disappointed I was and how hurt I was. I invested my time, money and family into this sale because I thought they were honest and that I would receive fair service. I left completely stunned and disappointed. More

Took my car( same one I bought there)in for an oil change and to get my radio looked at. I stood around for several minutes while employees ignored me and just sat there. when i finally had to make my pres and to get my radio looked at. I stood around for several minutes while employees ignored me and just sat there. when i finally had to make my presence know i got my car in. I was told a radio would need ordered and said ok. this was weeks ago and i still have not heard back. I called today about the radio and they said they would look into it. that was several hours ago and still no word. the customer service is the worst i have ever had to deal with and this is across all areas of the company. not just the service department. if you want a Chevy go somewhere else. do not waist your time or money here. I will go out of my way to a different dealership from now on to get my car looked at. More