Ourisman Chevrolet Buick GMC of Alexandria

Terrible customer service. Set up appointment to test drive vehicle. Coming from far away. When arrived the man who set up appointment was not there. Then they continued to make stories up. Did nothin drive vehicle. Coming from far away. When arrived the man who set up appointment was not there. Then they continued to make stories up. Did nothing to try to help situation other than to try and stall and keep us there for some reason even though they didnt have the vehicle. The Manager which they all seem to take that title when they are on the phone looked like he had a rough night or an early start that day. Just a tip for him invest in a pair of sunglasses. I dont think anyone would want to buy from someone that looked like that. Thats if they got their act together enough to put a deal together. Later spoke to the General Manager that was a complete waste of time. Then past off to another manager. The many different managers kept saying that they were going to make it right by finding the vehicle and pricing it the same as they did and they were going to send over the information ASAP. Never received anything not even an appology. Which can go a long way when you mean it. Worst vehicle experience ever. Waste of time and money Luckily for me it turned me away from GM altogether. Way to go Ourisman. More

Ourisman Alexandria Chevrolet is a Chevrolet/Buick/GMC dealer in my community. Initially, I had gone to the dealership to look at the 2011 Chevrolet Camaro Convertible, Buick Regal and Chevrolet Volt. The dealer in my community. Initially, I had gone to the dealership to look at the 2011 Chevrolet Camaro Convertible, Buick Regal and Chevrolet Volt. The sales consultant who assisted me at that time was outstanding. Two weeks later, I returned to the dealership to look at the Camaro Convertible again as well as the Buick Regal. As my sales consultant was busy with another customer, and out of courtesy to me, he introduced me to his colleague, Tyler Harper, so that I wouldn't need to wait indefinitely for him to free up. Unfortunately, this was where my disappointing experience began. Mr. Harper was friendly and relaxed and was able to answer most of my questions to my satisfaction. I asked to have Ourisman's used car manager, Mr. Bruce Polansky, appraise my 3 year old, 12k mile, in PRISTINE condition, GM vehicle. Mr. Harper told me he was apparently tied up with another customer and, as I was in no particular hurry, I asked Mr. Harper to set up an appt. for me with Mr. Polansky to have my vehicle(s) appraised ASAP. During our conversation, Mr. Harper asked me what I expected to receive on my trade-ins and I told him “top dollar” (without stating an actual dollar amount - I had done my homework, however). Mr. Harper responded by stating that I should NOT expect to receive top dollar for my trade-ins and that very few vehicles ever receive top dollar for trade-in and that I “should expect to receive low to mid trade-in value”. I did not perceive his comment as projecting a positive, or even a possible let’s-see if we can do that for you” attitude. Who in their right mind wants to hear from a sales consultant who hasn't even looked at or inspected the vehicle that “you shouldn't expect top trade-in value for your car”? I certainly didn't! 48 hrs. after my visit to the dealership, I still had not heard back from either Mr. Harper or from the used car manager, Mr. Bruce Polansky, regarding an appointment. I found that to be somewhat annoying and, therewith, I seized the initiative, called up the dealership and made the appt. with Mr. Polansky myself. Mr. Polansky seemed friendly enough and I told him I was possibly interested in trading in TWO 2008 - extremely low mileage GM vehicles in PRISTINE condition “but only if the numbers are right”. I had the titles to both vehicles in-hand and I was very happy with my cars, therefore not in a position where I had to buy or was “hot to trot” on a new car - something else just caught my eye and I was investigating prices, so-to-speak. Mr. Polansky and I had a conversation about the vehicle I brought in for him to appraise and I said to him “give your “best one-time offer”. He ended up offering me the MINIMUM trade-in value per NADA and Kelly Blue Book listings on a 2008 GM vehicle with ALL factory options, additional GM vehicle-specific accessories and only 12k miles on a 2 yr. 11 month old car and $17,500 for a 2008 GM 2 seat roadster with only 4k miles, both vehicles accident-free, in PRISTINE / showroom condition, which had always been serviced at their dealership with title in-hand. I believe many people would regard that as a “low-ball” offer - $1500-$2500 per vehicle under what I expected as the mimimum trade-value offer - which is still below “top dollar” trade-in value per NADA and KBB guides. I told him that his offer certainly was not enough and I made no further effort to try and negotiate a better price with him as I wasn't desperate to trade / buy. As I told him initially; “give me your best one-time offer.” Ergo, the following day, I visited another dealer and, not only did they offer me a combined total of $5000. more than did Ourisman’s used car manager for my two vehicles. They even purchased my second vehicle “sight unseen” based on their confidence and conviction of knowing that my two vehicles had always been serviced at the same GM dealer (Ourisman Alexandria Chevrolet!), documented low mileage and clean CarFax reports (and they saw the condition of the one car I drove to their dealership). They now have my two 2008 GM vehicles listed for sale on their website as “GM Certified Pre-Owned” with an additional extended warranty (one of my two cars sold this week). Koons Chevrolet really wanted my business and worked hard to earn it and I didn’t get “raked over the coals” on the price of a new 2011 Chevrolet Camaro Convertible, either as I qualified for a pre-negotiated price via USAA's car-buying service. Koons did right by me and, despite their location being 15-20 miles from my residence, they will be my 1st dealership of choice when considering the purchase of a new GM vehicle in the future. Perhaps Ourisman Alexandria Chevrolet’s “upper management” might consider periodically re-evaluating the “mindset” and attitude of some of its employees and whether these individuals are representing the dealership in the manner it wants to do business and be regarded by the public. When another dealer offers 5k over what Ourisman’s used car manager offered, that’s one heck of a difference. If Ourisman were a "mom & pop" store, I could see the rationale for that type of an offer. The car-buying process, however, should be about buying and selling vehicles as well as treating the customer with dignity, not only with a smile but with the attitude of “doing right by the customer”. This is accomplished by extending a fair and reasonable offer, not insulting them by leaving them with the impression that they want to “get the better of them". Perception is reality. More