Ourisman Chevrolet Buick GMC of Alexandria

I paid $33,175.00 cash for a GMC Canyon they had in stock-the date November 23, 2012. Two months later Ourisman has failed to make delivery of that vehicle. Imagine buying a brand new vehicle-paying c stock-the date November 23, 2012. Two months later Ourisman has failed to make delivery of that vehicle. Imagine buying a brand new vehicle-paying cash just before the wonderful Thanksging and Christmas holiday and then spend the next two months being without your new pickup. Ourisman manager Bob Biagi-has dodged all my phone calls-while the salesman have repeatedly failed to make delivery, after a series of staged promises. I have lived non stop for the last two months worrying about having to file a lawsuit againt this Ourisman dealership in order to achieve justice. They have ruined any chance for me to enjoy the experience of purchasing a new vehicle - and actually owning it outright from the start. Based on the fact this survey shows Ourisman tied for last place in customer satisfaction and the facts I am still experiencing and languishing without #33,175.00 and without the new pickup I warn anyone that this corporation cannot be trusted ! BEWARE !! More

Purchased a van from this dealer less than a month ago. I was told it was certified used and in great condition. I noticed the transmission is failing on the van and the shocks are no good. I take it back to was told it was certified used and in great condition. I noticed the transmission is failing on the van and the shocks are no good. I take it back to the guy that sold it to me Samar Burjas and he referred me to William Hughes in the service department. William Hughes tells me the transmission is bad and the shock need to be replaced and the dealership will cover the cost of repair but I have to pay for labor. Doesn't make since how less than a month ago it was certified and now they are telling me it needs its transmission replaced. No good bad dealership trying to rip people off. Don't go there avoid a headache. More

On my first visit to have my car serviced by Ourisman Chevrolet of Alexandria (1800 Old Richmond Highway, Alexandria), I experienced UTTERLY FLAWLESS SERVICe!!!! It was absolutely smooth-as-silk from st Chevrolet of Alexandria (1800 Old Richmond Highway, Alexandria), I experienced UTTERLY FLAWLESS SERVICe!!!! It was absolutely smooth-as-silk from start to finish. Since I was new to this dealership, I called Mr. Howard Walker, the Service Director. I could tell, within a moment of speaking with Mr. Walker, that I was in exceptional hands. Mr. Walker recommended that, when I brought my car in, I ask for Mike Creason; and I am eternally in Mr. Walker's debt for his recommendation of Mike Creason. I took my car in, for the first time, on an EXTREMELY BUSY Saturday morning; and Mike Creason made me feel as though I was the only customer there. Mike Creason is entirely professional, yet totally approachable. Mike Creason provided top-notch customer service. TOTALLY EXCEEDED ALL OF MY EXPECTATIONS!!!!!!! Based on my recent experience with Howard Walker and Mike Creason in the Service Department at Ourisman Chevrolet in Alexandria, I WILL be taking my car back there for future service and I WILL be purchasing a new vehicle, when necessary, from Ourisman Chevrolet in Alexandria!!! More

I have never had so bad customer service at a car dealership. You would think since the salesperson is trying to make money, he would make an effort. I was left alone a majority of the time, I had no dealership. You would think since the salesperson is trying to make money, he would make an effort. I was left alone a majority of the time, I had no say in what vehicle they really tried to push on me, after I told them everything I wanted. I was made to feel like I was an annoyance there. I will never, under any circumstances recommend this dealer or ever return. More

I purchased a 2004 Acura TSX from Ourisman 2 weeks ago. So far the dash lights have quit working, the clutch has quit and the front brake pads are worn to an unacceptable level, this seems strange especial So far the dash lights have quit working, the clutch has quit and the front brake pads are worn to an unacceptable level, this seems strange especially for a state with an inspection program. BTW the oil was not changed and their "150 point service check" that is performed is a joke. I would never recommend this dealership to anyone looking to purchase a new or used vehicle. I would give them zero stars if I could. To make matters worse, I flew in from 500 miles away to pick up the car. More

I recently purchased a 2012 Chevy sonic from ourisman Chevrolet Alexandria. When I walked in I was given time to make a thought out decision before talking to a salesman. After that I dealt with William Chevrolet Alexandria. When I walked in I was given time to make a thought out decision before talking to a salesman. After that I dealt with William Thomas to go through some test drives and questions. He was not at all irate or trying to persuade me to purchase something I didn't want. I got a fair price on my trade in, slightly more than expected. Also everyone at the dealership really helped make the process of purchasing my first new car quick and easy. Overall I went to ourisman to just check out the sonic, and ended up driving one home a few hours later. More

My entire experience at this dealership was outstanding. It is all because of Will Thomas. He gave the best customer service ever! I highly recommend Mr. Thomas for car purchasing service. His hospitality, It is all because of Will Thomas. He gave the best customer service ever! I highly recommend Mr. Thomas for car purchasing service. His hospitality, charm, grace, and integrity was totally geared to providing the best deal for my financial situation. Thanks to him, I have been placed in a better circumstance than before. He is not the average pushy or over the top salesman. In the past, I have walked away feeling not so good about my purchase or pressured, but not this time. Will explained what I needed to know. He doesn't give all that jive smooth talk just to make you feel good about buying any car. I am very thankful for Will and his quality customer service! More

Everyone at this dealership was friendly and courteous. The dealership was clean and comfortable. I found the prices to be unbelieveable and the large selection of cars to choose from was very good. My sal The dealership was clean and comfortable. I found the prices to be unbelieveable and the large selection of cars to choose from was very good. My salesman William Thomas was excellent. He listen to my needs and took his time with me explaining the different cars. He was very patient and we test drove alot of cars before I made my decision. If you are thinking about going down to this dealership ask for William Thomas you won't be sorry. More

Not knowing what type of vehicle we were looking for, our sales person, Matt Walsh, spent several hours on a Sunday afternoon showing us and test driving a number of vechicles until we found the one - a 2011 sales person, Matt Walsh, spent several hours on a Sunday afternoon showing us and test driving a number of vechicles until we found the one - a 2011 Enclave. He was personable, extremely thorough, and a true professional. On the service side, Ashby Collins has also been a pleasure to work with. She's worked with us to obtain a number of items and comes through without fail. What a delight working with the folks at this dealership! Highly recommend without a doubt! More

We have now purchased two vehicles from Ourisman Cheverolet Buick GMC of Alexandria. Our first purchase was a new Chevrolet Suburban, and the dealership was amazingly helpful in finding the exact ve Cheverolet Buick GMC of Alexandria. Our first purchase was a new Chevrolet Suburban, and the dealership was amazingly helpful in finding the exact vehicle we wanted with all of the features that we wanted at a competitive price. The general manager, Bob Biagi, called us personally to make sure we were satisfied. I highly recommend this dealership for the personal service that you receive and the competitive prices. Our second vehicle purchased from this dealership was a used car. My husband had been looking for a used Camaro with a specific engine type / model. When one of these vehicles surfaced at the dealership through a trade-in, the general manager, Bob Biagi, personally called my husband to let him know about the low mileage trade-in and we ended getting the 2010 Camaro my husband had been looking for. Again the personal service and professionalism are to be commended. We never felt pressured to make a purchase which is what you want in a dealership. Thank you. More