Ourisman Chantilly Toyota

Our salesman and and all the staff did an amazing job getting me the car and the trade in I needed, 5 stars! getting me the car and the trade in I needed, 5 stars! More

Had another outstanding service experience at Ourisman Chantiily Toyota. Edwin Fuentes was an exceptional service advisor. He was very friendly, courteous, diligent and thorough. He worked very hard to Chantiily Toyota. Edwin Fuentes was an exceptional service advisor. He was very friendly, courteous, diligent and thorough. He worked very hard to make sure all of my concerns were properly taken care of. In fact, the entire team at Ourisman Chantiily Toyota was outstanding. I trust them completely to perform a quality service on my Avalon and to provide excellent customer assistance. Edwin and the Ourisman service team do it right the first time and stand by their repairs!! They certainly represent the Toyota brand well. More

Mo Amin*******thats the salesperson you will be looking for. He will make sure he will make it happen what you looking for. I would have given more then 5 stars if that’s an option. for. He will make sure he will make it happen what you looking for. I would have given more then 5 stars if that’s an option. More

We bought a Toyota Highlander 2021 brand new. Offer us incredible price. Sales Associate Amer Almalkawi was awesome. Approachable and professional. Excellent negotiator, made it all possible for us even incredible price. Sales Associate Amer Almalkawi was awesome. Approachable and professional. Excellent negotiator, made it all possible for us even offered us mat that does not come usually. When you try to contact him, he always answers on his phone . He takes his time to explain and show around. Very patient and caring. He try to recognise what is client is looking for instead of aiming for sale sale sale . It was pleasure doing business with you. More

I just purchased the Sienna 2021 and Ahmed Elnokrashy is the sales man who I worked with. Him and his team are absolutely amazing, the car wasn’t available and they did everything to get for me. He is so pa the sales man who I worked with. Him and his team are absolutely amazing, the car wasn’t available and they did everything to get for me. He is so patient and knowledgeable. His customer service is great and very professional. I love the team and the dealership, they are absolutely fantastic. They made me feel I am home. They really care about their customers and their goal is to make you happy. I will recommend that you go their and work with Ahmed Elnokrashy. More

My wife and I recently purchased a 2021 Highlander from Ourisman’s Toyota in Chantilly, VA. We are taking the time now to provide a review as our experience was especially noteworthy; that is, the best ev Ourisman’s Toyota in Chantilly, VA. We are taking the time now to provide a review as our experience was especially noteworthy; that is, the best ever. There was no sales pressure from our salesman Amer, who welcomed us to the lot and continues to help us after the sale. His site lead, Arlo, was especially helpful and pleasant to work with in obtaining a respectable and fair price for our Highlander. Chanel, who managed the paperwork and financing aspect of the purchase, was spot-on to the answers she provided, assuaging our concerns with the utmost professionalism. Myra proved very knowledgeable in her explanation of the new vehicle’s feature, saving us from getting a degree from MIT to operate the copious widgets on the new rig. Lastly, Vladimir was equally professional and kind in his constant fetching of the several vehicles we tried that day, multiple that by no less than the 20-30 other customers, and you wonder where does get the energy and great attitude to work with a smile. All members we dealt with proved to be friendly, kind, and generally speaking, the consummate professionals. My wife and I will definitely seek out this team of experts during our next trip to Ourisman’s Toyota in Chantilly. More

I have to commend Ibra, he is always professional and very respectful. I have bought 4 cars from Ibra and every time he is gone out of his way to help me and my family. I enjoy his honesty and profession very respectful. I have bought 4 cars from Ibra and every time he is gone out of his way to help me and my family. I enjoy his honesty and professionalism. I have recommended Ibra to all my friends and family. Ibra takes the time and shows great interest in what I want and has great recommendations. Overall great experience and would always recommend Ibra. Thanks, Sam Little More

UNPROFESSIONAL, UNETHICAL, AND DISHONORABLE: TO ALL MY FELLOW POTENTIAL BUYERS BEWARE THIS DEALERSHIP AND SALES GUYS. Not even worth one star, but the system do not have an option. My experience dealin FELLOW POTENTIAL BUYERS BEWARE THIS DEALERSHIP AND SALES GUYS. Not even worth one star, but the system do not have an option. My experience dealing with this dealership (Ourisman Chantilly Toyota, Virginia) is very unpleasant, feels insulted and wasted 3 hours of my time with no outcome. Here is the story. On Feb 11, 2021 found 2 4runner TRD off road premiums listed on their website. Started a chat discussion with sales manager James “JT” Arscott and finally asked for an email quote (With the best offer) for the one I am interested in. Received the email on the same day from JT with an edge price (Which is supposed to be their best price over the elite price). I confirmed with JT that the vehicle is available and is at the dealership, which he confirmed. I confirmed to visit the dealership the next day Feb, 12th 10AM. I received an email for another internet sales manager, Hamid Wahidi, on the 12th morning confirming my visit. Me and my son reached the dealership around 10:30 AM. Talked to the front desk and got connected with Ashkan Honarkhan, sales manager. I asked for JT, they mentioned he is off that day and Ashkan will take care of my visit. As usual, he asked for the details on what and why I am there, and I explained, and asked to test drive the vehicle. He asked me and my son to take a seat while they get the vehicle. In another 15minutes he comes back and says that the vehicle is at the storage location and it will take approximately 30mins to bring it and someone is already on the way to get it, also asked if I want to drive another 4runner which is readily available in the lot. Which I declined and mentioned that I like to test drive the one I am interested in. 30 min not a big deal, so I mentioned we will go and have a coffee and come back. Got back in 20mins or so, and started waiting again in the dealership. In between one other sales guy, don’t remember his name, came over and asked if I want to drive a used same trim which I declined again. Now Ashkan comes over and tells me that it may take another 40mins, due to what ever reason. Which I said ok. Now I am getting a bad feeling about this and was telling my son something is wrong. In another 30 mins, the guy comes over again and says it may take another hour and asks if I want to wait or go home and comeback later. Also offered to bring the vehicle home if I wish. Since I was waiting there almost 2hours plus, I said another hour is fine and Ashkhan confirmed “an hour tops”. Very confident lie. I know, at this point you may be thinking I am stupid to wait any longer. Yes, which I realized later. Sometimes, you do things that you regret later. Now the interesting part, after 45mins, the sales manager Ashkan comes over with a sad face and an apology and informs me that the vehicle is not available. Some made up story of General manager at the location and whatever. Now I am totally pissed and felt insulted. But I am a professional, dealt the scenario professionally and walked out of the dealership. What can I say, friends please do not go to this place if you have self-respect. Personally, for me this turned out to be good. I closed a deal for the similar vehicle at another dealership by the end of the day. For a better price and a vehicle with 0 miles, which got there on that day and may be a better color. But the experience at the other dealer “Miller Toyota in Manassas” was excellent. Sales consultant, manager and finance manager all are very professional and the whole process took less than an hour. The new vehicle prep took additional 45mins. So all I will say, Ourisman Chantilly is not the place where you want to go if you are looking for a Toyota. I did not read other reviews prior to this incident, looks like its their common practice. More

Horrible dealership. I bought a used car and it was filthy. They promised to clean and fix the seat and never did. They’re just horrible. Do not go filthy. They promised to clean and fix the seat and never did. They’re just horrible. Do not go More

Great experience buying a new 4runner with Josh and EJ We recently purchased a new 4Runner for my wife, and it was the easiest, most enjoyable vehicle transaction I've ever been a part of. Our salesperson We recently purchased a new 4Runner for my wife, and it was the easiest, most enjoyable vehicle transaction I've ever been a part of. Our salesperson Josh was incredibly nice, super knowledgeable about the products, and very eager to help. When we got there he already had the vehicle we were interested in gassed up and ready for us to take for a test drive. He was able to tell us about all of the features, and the difference between two trim levels we were debating between. Also, EJ in finance was able to make our transaction much smoother than I've ever experienced, and was a pleasure to work with as well. We were able to get exactly what we were looking for and left with huge smiles on our faces because Josh and EJ made the entire transaction so easy. We will definitely be back to see Josh and EJ next time we need a new vehicle! More