Ourisman Chantilly Toyota

Have had several service experiences there. In the past, they had been rude and seemed disorganized, but I put up with it, because their prices were better than the previous dealer (Jim Coleman) that I was they had been rude and seemed disorganized, but I put up with it, because their prices were better than the previous dealer (Jim Coleman) that I was going to and they are convenient. However, I had some major front end work done earlier this year -- replaced a wheel, strut, tires, did an alignment (I had slid into a curb). Then, one of the front tires gets a flat the other day. I find out that both front tires have worn completely bald on the inside. I assume it has to be the alignment that they did some months ago that wasn't right or it fell out of alignment right away or something. I took it back, and they denied it and acused me of running over something to cause it and trying to get them to fix it for free. The service writer never called back to tell me about what they had decided. i had to call twice late in the day and leave messages and never got a return phone call. Jim Coleman was great service up in Bethesda. I am going back there from now on. More

Had a pleasant experience with SALES staff at this location..see details under sales comments. Service is another story. Were treated as if we were an inconvenience to them. Service scheduler was v location..see details under sales comments. Service is another story. Were treated as if we were an inconvenience to them. Service scheduler was virtually combative with us when we tried to explain a problem, absolutely bizzare and uncomfortable to say the least.<br>Had one small warranty item that was fixed but then broke on delivery. Was told we would get a call when the part was in - never recieved a call. Obvious warranty work is extremely low on their priority list.<br>Tried to schedule a service appointment again recently and received voicemail. Left message but was never called back. Tried again later in the day and phone just rang until someone in another department picked up, just got a bunch of canned responses from him. Again told we would get a call back but never did. More