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Otto Cadillac - Service Center

Albany, NY

4.7
1,383 Reviews

1,383 Reviews of Otto Cadillac - Service Center

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September 11, 2024

Clean place with friendly and knowledgeable staff. Kept me informed about what was going on. Would highly recommend the dealership. More

by Hank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2024

Friendly greeting. Quickly addressed severity of situation. Only in town for a few days, 1500 miles from home. Got service done sane day. Offered transport to & from More

by Allyn Pier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Budhoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris, valet driver
September 09, 2024

I have always given Otto my business and they are always courteous and fair to do business with. More

by annarondac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Budhoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2024

Great service! Bill kept me informed throughout the process and got my car ready quickly and on-time compared to estimates. More

by acafarelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2024

The service was excellent as always. Bill was off for the day and Amber took great care of me and our vehicle. More

by MCARLSON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2024

Amber was great. The only thing was they didn’t have the part for the passenger seat More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Budhoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2024

Great, Efficient Dealership loaded with a bunch of wonderful Staff. Would certainly do business there again. More

by Rhonda.rider@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2024

I would like to thank the professionals at Otto Cadillac, especially Roger and Amber, for their exceptionally helpful service of my 2011 Saab 9-4x (a sister vehicle to the 2011 Cadillac SRX SUV. More

by jmortonhilsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2024

Efficient and knowledgable. Keeps you informed of vehicle progress. Pleasant.jeros thing moving. Asset to the dealership. More

by quackenbushconsultinggroup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2024

The people are nice,and courtious and the waiting area was spotless.l will be back for service when needed. More

by ljpalmer20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
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