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Otto Cadillac - Service Center

Albany, NY

4.7
1,447 Reviews

1,447 Reviews of Otto Cadillac - Service Center

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November 30, 2024

Never a problem. Always up front with pricing and expectations. Can't ask for more! More

by WLUNDGREN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2024

This was my first service appointment with Otto Cadillac and I was impressed. The service staff were efficient, friendly and professional. More

by Cathy F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Budhoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 26, 2024

My experience with the dealership was very good very helpful. And the people at the dealership were very nice and calling me back when my car was ready very happy with their service More

by brian.x.gillette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2024

Appointment for winter tires and recall work. Everything was completed as requested. Staff were professional as always More

by kenb2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Budhoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2024

Said this over and over. Greets me with the nicest smile and is always so friendly and courteous. Now if she could just lower my bills I would have got down on one knee! More

by psomers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Budhoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheyenne is always courteous friendly. Great customer service.
November 25, 2024

It was very pleasant. They were not pushy, but rather very accommodating Ian was very honest and up front and no pressure sales tactic was refreshing More

by jagnjill2000
Recommend Dealer
Yes
Employees Worked With
Ian Maher
November 23, 2024

The OTTO Cadillac staff always perform with a high level of professionalism. They care about their clients. The clients concerns always get addressed. The staff makes me return to OTTO for my service requir More

by JAMA724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Budhoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2024

Bill is my service technician at Otto’s. He is friendly and very professional. Although I expected to spend a few hours having the recall issue taken care of, Bill had it completed in less t More

by pgerm10748
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2024

Lovely visit Wednesday. Fast service and very nice waiting area. So happy I brought from otto More

by GRACIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Budhoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 22, 2024

Bill is my manager adviser at Otto's. Bill and staff are knowledgeable, friendly and professional. More

by nickcrudo
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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