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Otto Cadillac - Service Center

Albany, NY

4.7
1,388 Reviews
Call Service Center (518) 218-6168

1,388 Reviews of Otto Cadillac - Service Center

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February 15, 2023

Bill and Dawn are absolutely amazing. It is always an absolute pleasure to come in for service! More

by mcrouse92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
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February 14, 2023

Prompt, courteous, experienced service. Would definitely recommend for vehicle service. Knowledgeable on the Cadillac brand. More

by jkryzak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
Report | Print
February 13, 2023

I had a very good experience with the service department. Amber Young was great with a positive attitude!! More

by abigness40
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 13, 2023

Friendly. Professional. Excellent customer service. Accommodating. Service dept kept me apprised of stages of service on my car. I was only in for recall notic More

by debmaloney28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 10, 2023

Great happy respect satisfaction love pleasure honesty beautiful no money no honey thanks so much More

by ibosalman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Wright, Dawn Crossley
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February 06, 2023

Always prompt, courteous, friendly and very professional. I would highly recommend everyone to stop by and check out their inventory of new and used vehicles. More

by KiaTy625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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February 05, 2023

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by ike.chahal51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
February 01, 2023

Always kind and courteous when we come in. The car is washed when we get back. That’s a very nice gesture on their part. More

by cherylslosek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
Report | Print
February 01, 2023

I realize business is slow,but trying to push false diagnosis on your customer is a xxxx shame. More

by Bulldogz4300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Charbonneau
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Feb 02, 2023 -

Otto Cadillac responded

Hello, I am very sorry to hear that you had a less than desirable experience at our service department. I can assure you that your diagnosis tests were not manipulated in any way. Otto Cadillac has been a successful, reputable business for over 40 years and we are not in the business of creating a false diagnosis to increase business or revenue. If you would like to discuss this matter with me directly, please call the number at the bottom of this response. I appreciate your time. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

Feb 02, 2023 -

Bulldogz4300 responded

I stand by my remarks and have a mechanic to back up what I have accused Otto Cadillac for. Bed business practices, fudging pressure guage reading to make things look worse that they were. Also insisting on wheel alignment that wasn't needed

January 30, 2023

Friendly, clean fast service well explained Respectful, didn’t have to wait much to get an appointment and get the car fixed More

by aymanakari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Crossley
Report | Print
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