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Otto Cadillac - Service Center

Albany, NY

4.7
1,388 Reviews

1,388 Reviews of Otto Cadillac - Service Center

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March 08, 2023

I've done business with Otto Cadillac for over 20 years and have never been disappointed, The employees are always helpful and responsive to my concerns. Bill in service is aways pleasant and responsive. More

by HEIDORNBJ
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 07, 2023

Bill was prompt in letting us know the problem. He is very professional to deal with. He gets 5 starts in my book. More

by shannonstarr2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2023

When getting my new Cadillac sale person corals was a great person to help me get the process going so smooth and great people working there will recommend other thank you guys so much More

by Dhanshym21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
March 05, 2023

Great job quick and efficient ! The whole team from the sales guy Carlos making sure we had a ride to the service manager making sure it was done quickly More

by vinnyroman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Lopez-Granera
March 02, 2023

It was extraordinary service and attention to my needs. Car was ready earlier than expected More

by Dudley.larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2023

Very friendly. Prompt. Also the system were you can track the service through you phone. Extremely comfortable environment also relaxing. Happy I chose Otto to purc More

by markeesfather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2023

Very friendly people, everything is fine efficiently, no waiting no hassle. Up to the Cadillac standard!! More

by philgiguere1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
February 20, 2023

Everyone at Otto Cadillac is super friendly, professional and the service is great. Top notch! More

by kelliziobro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
February 18, 2023

As always, the service was excellent. Was able to use the WiFi and watch the local news. More

by LMORTIMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2023

Everyone is very professional and friendly. They also take you in on time which now a days is rare. More

by jpalka1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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