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Otto Cadillac - Service Center

Albany, NY

4.7
1,388 Reviews

1,388 Reviews of Otto Cadillac - Service Center

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March 24, 2023

The service department was very quick at getting me back on the road during a snowstorm More

by car3cml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
March 21, 2023

Great service department. Professional and knowledgeable. Have been doing business with since 2003. Also great sales department. Well managed dealership. More

by DMPRC7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Lemon
March 20, 2023

Professional. Courteous. Provides excellent service. Will consult before any updates service and waiting area clean More

by ROGER.FUCILLI52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2023

The service manager and his staff handle appointments and estimates of needed repairs very well. More

by wbrule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2023

Found it to be a very pleasant experience. It was timely and the waiting area was nice and comfortable. The gentleman that took care of use was courteous and friendly, all in all a great exper More

by gailweare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2023

They have been very courteous with business all the time. And no hassle with the customer service. More

by leadyowmean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2023

They did the inspection as expected although it took a little longer than expected. It was completed as promised. More

by rtbill
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2023 -

rtbill responded

They are still one of the better dealer service departments

Mar 10, 2023 -

Otto Cadillac responded

Hello, Thank you for taking the time to give our service department a review. I’m sorry to hear that your inspection took longer that anticipated. At Otto Cadillac, our primary goal is to provide each and every customer with world class customer service. I hope you had a positive experience overall and that you come back again. If there is anything you would like to discuss about this matter, please don’t hesitate to reach out. Thank you for your time. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 Mserrell@ottocars.com

March 08, 2023

Otto Cadillac has the best service that you can get in the area. The staff is great and the service technicians are some of the best. More

by vincecardellajr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2023

The most amazing customer service I have ever experienced.the service is excellent overall staff was incredibly friendly More

by Perlude21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2023

Terrific servixe on my car from a fantastic service adviser. Will happily return when the need arises. More

by NewPhD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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