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Otto Cadillac - Service Center

Albany, NY

4.7
1,388 Reviews

1,388 Reviews of Otto Cadillac - Service Center

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April 10, 2023

Otto Cadillac is great - both the service and sales departments are friendly and do their best to get you on the road in a car that works well, is safe and that you’ll love. When one Cadillac reached t More

by heidi.spohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 08, 2023

Warranty work with a very pleasant dealership, and personnel. So far so good! (L.o.v.e. my XT4!) More

by mmsrygley
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
April 06, 2023

I love Otto! It’s always a very pleasant experience. Bill always tKes excellent care of me and Cindy! More

by jmullen30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 04, 2023

Always right in and out. They are so nice and know you when you drive into the shop. The waiting area is comfortable and clean. More

by debkhook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2023

On my last visit to service department I was Very hesitant about ever going there again because I would bring vehicle in for something minor and always ended spending much more than expected because More

by tonymosher59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 31, 2023

Went above and beyond for me after selling me a used car. Everyone was very welcoming and not pressuring at all. More

by jessica.litts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2023

Convenient location, honest pricing and trusted service advice are all important reasons I use Otto. More

by HappyCustomer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2023

They do quality work and are very personable and friendly. I feel like my car is done right More

by Achicsr1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2023

The dealership is Very clean and the staff is Attentive. I have been a satisfied customer for many years. More

by ntedisco
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2023

Best service team in the area. Always upfront about cost before performing work. No complaints More

by telberthf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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