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Otto Cadillac - Service Center

Albany, NY

4.7
1,387 Reviews

1,387 Reviews of Otto Cadillac - Service Center

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May 11, 2023

This dealership is very customer focused. Each time I visit I am greeted warmly and with concern for whatever reason I come to visit. They always address my needs, are knowledgeable about the More

by peckler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023

Great customer service Served with a smile The wait time was acceptable with frequent updates along the way More

by sharon.morocco56
Recommend Dealer
Yes
Employees Worked With
Bill
May 10, 2023

Great services, amber was wonderful 👍show room was very neat and comfortable, thank you God bless!! More

by vincebonannisproshop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2023

They are on time with appointments and accurate with car repair time. Bill McClean is warm, friendly, and accommodatng More

by slpatrei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023

It’s always a pleasure to work with the service staff. They do a great job! More

by nto226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023

Service consultant was very nice and enthusiastic. Waiting area is very clean and comfortable. Thanks! More

by joel.lombardi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2023

5 5 5 5 Any more questions? Fantastic customer service by Amber couldn't be more pleased between her and Dawn and Bill. They are always amazing, friendly, courteous, and expedie More

by eddie@salisburyreservices.com
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
May 03, 2023

Always helpful always friendly Feel like they actually care about me as a customer Thanks More

by kaarnio
Recommend Dealer
Yes
Employees Worked With
Bill in service
May 01, 2023

I was able to get my car in right away and they kept me advised as to the progress. Everyone was very nice. More

by tparks_pdwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2023

5 Excellent service in the dealership staff and service staff.. they trest the customer like they want our return business More

by nybear56@gmail.com
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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