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Otto Cadillac - Service Center

Albany, NY

4.7
1,509 Reviews

1,509 Reviews of Otto Cadillac - Service Center

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February 14, 2025

Amber was very professional and the team did a great job fixing my issue. They also cleaned my truck for me 10/10 would recommend service was awesome. More

by whboyer4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 13, 2025

Excellent customer service experience. Fast service and knowledable, friendly staff. Highly recommend this dealer for a great overall experience. More

by janthan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Jo Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2025

Great communication, appt confirmed and updates on service sent. Great recommendation was on alignment Thanks More

by Jay Kirker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Otto
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Jo Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2025

Ii have never had a problem with the service department at Otto Cadillac. Bill McLean goes above and beyond expectations to ensure you are totally happy. More

by WLUNDGREN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 07, 2025

Friendly and to the point glad i chose to go here No push for unnessasary work xxxxxxto Bill More

by marksr306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2025

Service was good and everyone was friendly. Dealership had area to sit and wait while car was being serviced More

by depaulo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2025

Always great service. Was just in for a check up for 35000 miles but as always everyone was great! More

by bhampson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2025

Great service reception, vehicle condition review is high tech with many pictures, updating was frequent during service, and actual service was thorough and done well More

by thomas.ruffing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beverly and Jason
February 04, 2025

First time service at this dealership. No waiting, took car right it. Kept in loop of process and needed service. Will be back. More

by DaveC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2025

great service and friendly faces that make you feel welcome! they get you right in and out so you can continue on with your day. More

by KWISLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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