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Otto Cadillac - Service Center

Albany, NY

4.7
1,383 Reviews

1,383 Reviews of Otto Cadillac - Service Center

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October 10, 2024

Although this visit was just a routine NYS inspection, I was still treated with the same excellence and professionalism as always. More

by MCARLSON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2024

Otto Cadillac is the best! Their service is easily accessible and their customer service is unparalleled! More

by PATTIB21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2024

The best they make me feel special everytime remember my name n show me that concern More

by bluntg7.24.76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2024

You did a great job, and I would send other people to OTTO. if I could More

by na13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2024

Everything went as planned and truck came out perfect. I would highly recommend Otto for for vehicles More

by eds_repair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2024

Otto provides good service on the cars they sell. We have been with them for at least 20-years and see no reason to change. More

by eowen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2024

Top shelf service, attention to detail and fairness in cost. Their staff was courteous and friendly both on the phone and in person. I highly recommend them More

by zacdoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Budhoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2024

I was able to drive our vehicle right in upon arrival for its regular service, and greeted by service department personal. I enjoyed a nice cup of coffee, and chatted with sales person Mike Caccese briefly i More

by penncentral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2024

The customer service that I received was very professional. I enjoy the Cadillac brand and I really am enjoying my SUV. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2024

They have embraced the age of technology. Their use of their computer programming is exceptional. Continual updates when my car is being serviced is well appreciated and free coffee doesn't h More

by rmoorelhnrc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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