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This rating includes all service center reviews, with more weight given to recent reviews.
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1,476 Reviews of Otto Cadillac - Service Center
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December 31, 2024
Very professional staff. Explained everything and the pricing. My first time getting my car serviced there Would recommend them. Explained everything and the pricing. My first time getting my car serviced there Would recommend them. More
by jajurusik92
Verified CustomerEmployees Worked With
December 31, 2024
Great friendly service. They went out of their way to take care of our problems. They made us feel they genuinely cared for our business. We will definitely return there for They went out of their way to take care of our problems. They made us feel they genuinely cared for our business. We will definitely return there for any future purchase and services. I would highly recommend Otto Cadillac. More
by XLR
December 31, 2024
Very timely when I got there very courteous. Very honest and very willing to accommodate with a card to use while mine to be worked on Very honest and very willing to accommodate with a card to use while mine to be worked on More
by Lynniebell
Employees Worked With
Other Employees :
Deanna Budhoo
December 28, 2024
The service was excellent I only needed a NYstate inspection but they completed the job in excellent time inspection but they completed the job in excellent time More
by FABR4377
December 26, 2024
Excellent and courteous service; everyone goes out of their way to make you feel comfortable and you’re confident your car is in good hands. We wouldn’t go anywhere else. their way to make you feel comfortable and you’re confident your car is in good hands. We wouldn’t go anywhere else. More
by CTHOMAS-ODELL
December 26, 2024
Always a great experience. Appreciate the great customer service buying a new vehicle. 12 years with Otto and counting. Steve Lamon is the man. 5 vehicles to date. Appreciate the great customer service buying a new vehicle. 12 years with Otto and counting. Steve Lamon is the man. 5 vehicles to date. More
by Jeff Fraser
Employees Worked With
Other Employees :
Steve Lamon, Deanna Budhoo
December 26, 2024
Service Department personnel are professional, efficient and friendly. Personnel keeps you informed on the status of the car repair. and friendly. Personnel keeps you informed on the status of the car repair. More
by smwajm
Employees Worked With
December 25, 2024
I’ve had the best experience with this dealership. Bev, who mans the front desk, is always so helpful and friendly and just a pleasure to have answer the phone. Amber in the service department is also Bev, who mans the front desk, is always so helpful and friendly and just a pleasure to have answer the phone. Amber in the service department is also really enjoyable to work with. She communicates well about what’s going on with your vehicle, what the recommendations are, and breaks down the estimate for you. She reads between the lines on your warrantee(s) to make any repairs as affordable as possible. I appreciate all the efforts from every department at this dealership - they do their best to go the distance for their customers. More
by Meg
December 24, 2024
Service was friendly-sales rep was extremely condescending and provided no help. Will be taking it up with Cadillac directly rather than deal with anyone else at the dealership. condescending and provided no help. Will be taking it up with Cadillac directly rather than deal with anyone else at the dealership. More
by bcrocitto
Employees Worked With
December 24, 2024
Everyone there is so nice and friendly. I would definitely go back there. They helped me out. I would definitely go back there. They helped me out. More
by rubenabudhu
