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This rating includes all service center reviews, with more weight given to recent reviews.
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1,387 Reviews of Otto Cadillac - Service Center
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July 04, 2023
I used to love Otto until they half fixed my car. A seal broke and they had to take out my transmission to fix it and they should have taken on the pump too once they did the labor for the transmissi A seal broke and they had to take out my transmission to fix it and they should have taken on the pump too once they did the labor for the transmission. So I ended up paying 2,500 for my car to only last a month. When the Cadillac dealership fixes your car, it should last longer. More
by jricharz13
Verified Customer
June 30, 2023
Very impressed with the speed and quality of service from service advisor Bill. I plan on using Otto for my automotive needs in the future. service advisor Bill. I plan on using Otto for my automotive needs in the future. More
by jpkrisj
Employees Worked With
June 28, 2023
The service department personnel were very courteous and promptly started work on trying to find the root of the problem. promptly started work on trying to find the root of the problem. More
by jjroarke
June 28, 2023
Very nice and upfront about what was needed for my car. I would refer a friend I would refer a friend More
by Dlanoue34
Employees Worked With
Not sure I was in service and Carlos showed me a few cars and said he would let me know when the pre owned cars I wanted would be in. Thanks for your service
June 27, 2023
Amber was very attentive to my requests as a first time customer at Otto. I appreciated her willingness to listen to my questions and convey my requests to your mechanic. customer at Otto. I appreciated her willingness to listen to my questions and convey my requests to your mechanic. More
by star206
Employees Worked With
June 27, 2023
Dealership is great. Staff are great and professional! It’s always clean, quick, and a pleasure! Staff are great and professional! It’s always clean, quick, and a pleasure! More
by nto226
Employees Worked With
June 26, 2023
Very courteous and friendly employees. Treated with respect and service taken care of in a timely manner. Treated with respect and service taken care of in a timely manner. More
by stacylynn0129
Employees Worked With
June 22, 2023
Service department is friendly, cooperative and very good listeners. The problem is that GM parts take an ungodly amount of time to get to the shop. This is VERY UNACCEPTABLE and NOT the fault of the servic listeners. The problem is that GM parts take an ungodly amount of time to get to the shop. This is VERY UNACCEPTABLE and NOT the fault of the service department employees. We are very disappointed with this situation. More
by Nmknaust
June 22, 2023
Very polite and quick service. Vehicle was brought in immediately and vacuumed and washed. after service. Vehicle was brought in immediately and vacuumed and washed. after service. More
by rlw47
Employees Worked With
June 17, 2023
The service staff always provides friendly excellent service. They explain the work required. They keep you informed on the status of the completion of the work. They know how to treat a customer. service. They explain the work required. They keep you informed on the status of the completion of the work. They know how to treat a customer. More
by JAMA724
Employees Worked With
