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Otto Cadillac - Service Center

Albany, NY

4.7
1,387 Reviews

1,387 Reviews of Otto Cadillac - Service Center

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July 14, 2023

Great place. Love Bill and Ian. Electric cars are not there yet. I have 12 more words I have to use otherwise I can’t move forward in the survey. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2023

They took care of both issues with my 2018 XT5, very professional and courteous, I would recommend them to anyone More

by jhharvwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2023

Always great service. Roger goes above and beyond making our service experience so much easier than other dealerships More

by tcullum124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
July 12, 2023

Amazing customer service I have ever experienced I recommend the staff was incredible friendly overall More

by Percy ludenaa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2023

Dealership is very clean, friendly, helpful employees. The sitting area has comfortable seats and drinks for you, rest room is very clean More

by car3cml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2023

The service center at Otto Cadillac is top notch. They were very accommodating, knowledgeable and professional. Our service rep Bill was great and we were happy with the service to our vehicle. More

by Brett3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2023

Service is always completed promptly and correctly. I have had many cars in my lifetime and the service at Otto is second to none. I am in the process if purchasing a new 2024 XT5 from Otto. More

by mjegolfman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
July 09, 2023

Excellent service job drop the car off at 8:30 picked it up at noon More

by wendy.houck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2023

Great service! ! Informative Personal care a priority Will come back again Will recommend fo others More

by bches
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2023

The process was seamless and enjoyable . Every staff member was polite and courteous!! We appreciate their efforts!! More

by Nataliewagner1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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