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Otto Cadillac - Service Center

Albany, NY

4.7
1,387 Reviews

1,387 Reviews of Otto Cadillac - Service Center

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July 19, 2023

I have patronized Otto Cadillac for many years because they always provide great service and treat customers well. More

by CHESTERWBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
July 19, 2023

Staff and service has been great never a long wait for an appt. Bill has also been great!! More

by 8kvxtttd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2023

BEST SERVICE! !! I leased a new car while I waited. THAT IS IT---GODBYE FOR NOW. More

by stugins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2023

The dealership and service is always clean and respectful. Amber was very helpful at answering my questions and concerns. More

by TOBY.RABENBURG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
July 18, 2023

Otto Cadillac is a well run dealership with very well trained and polite employees. I always feel confident that they will be thorough and do a good job. More

by fotto1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2023

Amber and the entire Service Department at Otto Cadillac did an exceptional job of diagnosing and repairing my issue. She and her team are the perfect examples for other dealerships to follow and to be hon More

by chris.bonnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
July 17, 2023

Consistently professional and efficient. There is never a wait anytime you arrive. The garage door goes up and it's game on. Phemonial group of eople make up the service team at Ottos. T More

by bcfisher32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2023

Friendly, fast, efficient. Also washed and vacuumed my car when service was completed. Great service team. More

by susanteson10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2023

We had scheduled this service at least two times. We found your cards marked with the dates agreed on and our cancellations. Our third try finally our recall notice was completed. All with courteous More

by Vinny
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2023

The people are friendly and very helpful when it comes to working on your your car More

by smallsjames55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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