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Otto Cadillac - Service Center

Albany, NY

4.7
1,387 Reviews

1,387 Reviews of Otto Cadillac - Service Center

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July 24, 2023

Great service , very friendly and professional,timely. Great work and very fast and convenient to. More

by dclickner001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
July 24, 2023

Amber was great. She got my car in a timely manner and saved me tons of money! More

by colbykendall8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
July 22, 2023

I MAY VERY GALD THAT WHEN I need to get my car in for service that I can. Always able to get i. More

by cabbillquinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2023

Nice people. Work completed was good. Some work not completed as expected...such as stuck air filter light and false positives on crash warning indicator. More

by jzandoken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian is always great., Dawn Crossley
July 21, 2023

Kind and caring. Take good care of customers Will take myCadillac there for any service I need. More

by maryritzey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
July 20, 2023

Great people and staff. Work completed as discussed and competitive pricing. Bill, Amber and Breah are the best! More

by RP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Breah and Colby, Dawn Crossley
July 20, 2023

Always a great experience, Great service from Bill. Amber and Dawn! Unexpected problem, got me in! More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
July 20, 2023

They were quick, and did everything that I asked them to. Great Job!! Can’t ask for anything more! More

by Bsutliff12306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2023

Amber was very nice and personable. She went out of her way to help me pay with my rewards. I can see having a nice relationship with her. More

by debkhook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2023

Excellent and friendly customer service! Very much appreciated the quick response and help out of a difficult situations. More

by Tracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
Jul 19, 2023 -

Tracy responded

Thank you for the quick help and very friendly service. It is so great to be treated with kindness in a difficult situation.

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