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Otto Cadillac - Service Center

Albany, NY

4.7
1,387 Reviews

1,387 Reviews of Otto Cadillac - Service Center

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August 02, 2023

I love their kindness and attention to customer service. From the time I call, until service completion, they are always professional. More

by Emanatian
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
4.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
August 01, 2023

Excellent and very friendly. I sent all my friends to buy a new car.Thank you ! More

by josdefillipo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2023

It’s more than an oil change! Tires rotated, car washed, inside detailed in less than an hour. All the while you relax and enjoy fresh refreshments. More

by Chelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2023

Set in the show room for over one hour and not one of the sales person spoke one word to me never asked me if I liked my car or would like any information on the new models More

by PPARTAK001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2023

Friendly and personable. Was a pretty quick service with just an oil change and tire rotation. More

by nbusold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2023

This team is amazing they will be the reason I keep buying an having my car serviced my Otto cadallic. Every person I deal with here is amazing. Thank you river dawn amber and, bill for always going ab More

by wmaselli1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
July 29, 2023

Awesome job getting my vehicle serviced in a very short time frame. Thank you very much! More

by rlguzior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2023

Honest no hassle dealing for a trade or purchase,this is the right way to conduct business. This is exactly the way Otto Cadillac does business More

by dwyerr1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Lopez
July 27, 2023

So far so good , bought Hondas for last 30 yrs. It’s still new . Time will tell, my hope is to truly buy American we will see. So far Al our needs have been excided More

by bogardus3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2023

Very assuring comfortable environment surrounded by complete experience and expertise i recommend if to everyone More

by guven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gerard , Dawn Crossley
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