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1,509 Reviews of Otto Cadillac - Service Center
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February 23, 2025
Amber Young was fine until she came to me with a list of my car’s ailments. A replacement of all my tires at a cost of $1,500 for my ATS’s 17” rubber. My daughter checked online for my tires and NONE of the my car’s ailments. A replacement of all my tires at a cost of $1,500 for my ATS’s 17” rubber. My daughter checked online for my tires and NONE of them even APPROACHED that figure. I only approved the replacement of the oil vacuum hose which triggered the check engine light. That was done. She was pleasant up to the point when she sat next to me. After the approved work was finished, I went with her to a cubicle to pay. The pleasantries disappeared and it was all business. Now, I don’t know if the staff gets a bonus for as service advisor or not but just because I didn’t approve the tire replacement, why the cold shoulder? Otto Cadillac has been great since I bought my ATS there in many ways and I’m still returning for service. Bill McLean is a super guy and has never treated me like this for similar occurrences. I recommend Otto to others as well. I’m coming back soon for the NYS inspection I need after the oil vacuum hose stymied it and I need one hundred miles on the car to reset the CEL. More
by acgilbert797
Verified Customer
February 22, 2025
As always Bill was very accommodating, friendly, respectful, and clearly explained what was being done and what was needed. respectful, and clearly explained what was being done and what was needed. More
by Mike
February 21, 2025
Amber is very helpful and goes out of her way for the customer and otto cadillac has been top notch service since the start and I would recommend them to anyone. customer and otto cadillac has been top notch service since the start and I would recommend them to anyone. More
by jed2766
February 20, 2025
The maintenance department is very efficient, explains everything that will be done or needs to be done And is very courteous. everything that will be done or needs to be done And is very courteous. More
by lynda12306
Employees Worked With
February 19, 2025
My cars transmission went with 6,057 miles on it. There were no loaners. I had to rent a car for two weeks. I picked up my car today and the front end has a loud noise. No one can help me because it There were no loaners. I had to rent a car for two weeks. I picked up my car today and the front end has a loud noise. No one can help me because it is after 5pm. More
by TDYER72772
February 19, 2025
They definitely help their customers And make you feel At home it was very important To me home it was very important To me More
by kxr440
Employees Worked With
February 19, 2025
Bill. McClean is excellent and was able to schedule an appointmentwithin a day He is the best McClean is excellent and was able to schedule an appointmentwithin a day He is the best More
by podzee06@yahoo.com
Employees Worked With
February 19, 2025
Reliable, friendly, honest and top-notch customer service. We’ve been buying our cars and having them serviced at Otto for at least 15 years and plan to continue to do so. service. We’ve been buying our cars and having them serviced at Otto for at least 15 years and plan to continue to do so. More
by debmaloney28
February 19, 2025
Worst experience I ever had! ! Otto service department are crooks! I brought my car in for an oil change covered under warranty, they tried to up charge me with $1700 in unnecessa ! Otto service department are crooks! I brought my car in for an oil change covered under warranty, they tried to up charge me with $1700 in unnecessary and unneeded services. They failed my inspection and was very shady about the reason. $533 for a high mount stop light that works and continues to work. Hmm it’s a $113 part so I guess $430 labor that takes 20 min to install??! $600 for two overpriced tires , $230 for an alignment. I told them to pound sand out of your mind going to be extorted to pay your ridiculous prices. A scam, guess that’s how they make money at Otto Caddilac, extort money from naive old people. Mavis passed my inspection without issue nothing wrong with stop light, alignment was $99 and I got four reasonable price tires. Never again will I do business with Otto Caddilac bunch of crooks, I am calling the BBB and report their business practices More
by tomroby99
