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Otto Cadillac - Service Center

Albany, NY

4.7
1,476 Reviews

1,476 Reviews of Otto Cadillac - Service Center

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January 13, 2025

The dealership is very responsive. I pulled in the driveway in front of the garage door. They open the door and immediately took care of me. And from there on it was all good. More

by davidslosek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

Everyone was very nice. On time Happy to help with loaner and all other needs More

by Lynniebell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

Five Star dealership in every way, from Mike Caccese who helped me find the perfect car and Ryan the finance manager that helped make it mine. This is the only dealership you need!! More

by kskelly04
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

Amber is a great service representative. She clearly communicated what was wrong with my car and what repairs were needed. All repairs were completed in one day and my car is like new again. More

by ronnieod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

I rely on Bill to advise me on my cards needs. He understands my vehicle and provides me with needed attention and details. Very professional!!! More

by endjerabek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

It is always a positive experience with the service folks at Otto. Knowledgeable, pleasant and reliable. More

by eps148
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2025

Bill did great job taking care of all my concerns . Awesome experience thank u thank u More

by smallsjames55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 04, 2025

Outstanding service on my vehicle and service personnel (Amber) is fantastic. I was kept informed of what was happening with my car, and the cost of the service was explained. More

by TOBY.RABENBURG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2025

Positive attitude from everyone. Enjoyable experience. Expert mechanics, time allotted sufficient. First time.with Otto. More

by CAPSTRAW1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deanna Budhoo
January 01, 2025

Top-notch customer service. service advisor Bill McLean kept us advised of progress of repair and estimated completion. More

by debmaloney28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beverly. Customer service receptionist.
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