1,447 Reviews of Otto Cadillac - Service Center
I only rated the service center 3 stars because I made an appointment to have my rim fixed weeks in advance. I live over an hour away, so I had to take an entire day off from work to make this appointment. T appointment to have my rim fixed weeks in advance. I live over an hour away, so I had to take an entire day off from work to make this appointment. They only offered a Tuesday appointment in the middle of my work day. 30 minutes before my scheduled appointment (I was clearly on my way already), they called me to cancel because the rim guy came in and left. That's rude. I had to take an entire day off of work, drive an hour there for my scheduled oil change anyway, to then not have my rim done. No apologies offered, zero consideration or respect for the customer's time is disappointing. More
I was met & greeted by Bill at check in which was right on time. My vehicle was returned nicely washed. Thank you. on time. My vehicle was returned nicely washed. Thank you. More
Otto employees understand what customer service is all about. The staff is friendly, knowledgeable as well as efficient. about. The staff is friendly, knowledgeable as well as efficient. More
Otto Cadillac went out of their way to make sure I had complete satisfaction. The Otto team should be commended for their commitment to serving their customers. complete satisfaction. The Otto team should be commended for their commitment to serving their customers. More
Dropped the night before, no issues, vehicle was ready by Eleven Am the next morning Eleven Am the next morning More
The staff was very friendly, and the work completed in a very timely manner. Very professional staff. very timely manner. Very professional staff. More
Excellent experience start to finish. Bill McClean was amazing and very helpful with the whole process! Bill McClean was amazing and very helpful with the whole process! More
I always receive excellent service. The knowledgeable staff provide professional, through, and friendly service. The staff makes it an easy decision to use Otto Cadillac for my service. The knowledgeable staff provide professional, through, and friendly service. The staff makes it an easy decision to use Otto Cadillac for my service. More
Amber has such a great, genuine personality. She made my first service at Otto easy and enjoyable. She made my first service at Otto easy and enjoyable. More
Excellent service. Everyone is very accommodating. Waiting area clean and comfortable. Know service will be good Everyone is very accommodating. Waiting area clean and comfortable. Know service will be good More