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Otto Cadillac - Service Center

Albany, NY

4.7
1,447 Reviews

1,447 Reviews of Otto Cadillac - Service Center

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December 11, 2024

I only rated the service center 3 stars because I made an appointment to have my rim fixed weeks in advance. I live over an hour away, so I had to take an entire day off from work to make this appointment. T More

by S2j3m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2024 -

Otto Cadillac responded

Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced. We understand how valuable your time is, and we truly regret that we weren't able to meet your expectations on this visit. It’s clear we fell short of providing the level of service you deserve, especially after you made arrangements to travel a significant distance. Please know that this is not typical of our service standards, and we will work to improve communication and scheduling going forward. We hope you'll consider giving us another opportunity to serve you better in the future. If you would like to discuss this further, my contact information is below. Our service manager will be reaching out to you soon. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 Mserrell@ottocars.com

December 10, 2024

I was met & greeted by Bill at check in which was right on time. My vehicle was returned nicely washed. Thank you. More

by luvmy442
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service tech
December 10, 2024

Otto employees understand what customer service is all about. The staff is friendly, knowledgeable as well as efficient. More

by ToddHanlon145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Budhoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2024

Otto Cadillac went out of their way to make sure I had complete satisfaction. The Otto team should be commended for their commitment to serving their customers. More

by Paul C. Roberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean MacWhinnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2024

Dropped the night before, no issues, vehicle was ready by Eleven Am the next morning More

by Hicksey117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2024

The staff was very friendly, and the work completed in a very timely manner. Very professional staff. More

by PETESZARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Budhoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 09, 2024

Excellent experience start to finish. Bill McClean was amazing and very helpful with the whole process! More

by bhampson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2024

I always receive excellent service. The knowledgeable staff provide professional, through, and friendly service. The staff makes it an easy decision to use Otto Cadillac for my service. More

by JAMA724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deanna Budhoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2024

Amber has such a great, genuine personality. She made my first service at Otto easy and enjoyable. More

by Jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2024

Excellent service. Everyone is very accommodating. Waiting area clean and comfortable. Know service will be good More

by Joan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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