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Otto Cadillac - Service Center

Albany, NY

4.7
1,387 Reviews

1,387 Reviews of Otto Cadillac - Service Center

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September 03, 2023

Sercice team was able to get me in quick. Always provide great service and price is fair. More

by aalessi818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2023

Confidence in customer service is and always will be the heartbeat of any business plan. More

by z1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 01, 2023

The dealership is very accommodating and scheduled my repairs immediately. All staff is friendly, helpful and a pleasure to deal with, More

by gseleman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2023

I had a great experience , the service was good and done in an efficient manner More

by Arti
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2023

Very efficiently run. Bill McLean is the best in customer relations accommodations are very comfortable More

by slpatrei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2023

Bill McLean has to be the best in service truly outstanding keep up the great work will always bring my Cadillac here to be fixed in the future thank you so much More

by tut3480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2023

I am sorry that you only have 5 stars, because the staff at Otto is exceptional and I would give them more. The screen that controls the radio and CD player wore out and had to be replaced on 8/29. I put More

by MCARLSON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheyenne - 5 stars
August 30, 2023

Service dept (Bill) extremely accommodating and always pleasant. Called for service for oil change for a very last minute important trip. Fit me in with no problem even though already busy. Great job! More

by Judi Hoffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2023

The service team was extremely friendly and quick to take care of my service needs. More

by dawntherrien
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2023

My first service appointment. I was greeted by a very pleasant service attendant. The area was very clean and neat. You can tell how well Otto Cadillac operates by the staff. Eve More

by Cjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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