Otto Cadillac - Service Center

Nothing to say as I have always been please. I have bought three Cadillacs here I have bought three Cadillacs here More

They are friendly, curious, nice people to deal with. The service department is top notch The service department is top notch More

Everyone was courteous and very accommodating. My only issue was that it took longer than anticipated. My only issue was that it took longer than anticipated. More

Very pleasant experience! Staff were Professional and courteous! Addressed all my questions politely and promptly! Staff were Professional and courteous! Addressed all my questions politely and promptly! More

We use Otto Cadillac for all of our service needs. Bill is great. Completely satisfied with the service team. Friendly and courteous atmosphere. Bill is great. Completely satisfied with the service team. Friendly and courteous atmosphere. More

Absolutely courteous attentiveness was beyond what I had expected. Definitely would recommend to friends ,relatives. expected. Definitely would recommend to friends ,relatives. More

Otto has been great, I appreciate their attention, I would however recommend setting a customer up with a loaner that matches their need and not giving them a EV when they live in an area that does not would however recommend setting a customer up with a loaner that matches their need and not giving them a EV when they live in an area that does not support non Tesla type EV’s. I had a terrible experience with the loaner and had to have it plugged into my electric for a day and a half after spending many hours trying to charge it the first night I had it. Very frustrating, and was forced as a loaner. Albany area customers are probably fine, western ma is very much different. I was also given very limited directions on how to be successful and could have almost been stuck someplace overnight and would have had to rent a hotel room had I actually not altered my plans for work that day. More

Very helpful and courteous every step of the way! Prompt great service with a smile! Prompt great service with a smile! More

Amber was super friendly and was a great help . Bill is awesome too . GREAT service department Bill is awesome too . GREAT service department More

Because they knew my problem when I told them what the vehicle was doing and then fixed it vehicle was doing and then fixed it More