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Otto Cadillac - Service Center

Albany, NY

4.7
1,387 Reviews

1,387 Reviews of Otto Cadillac - Service Center

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November 09, 2023

Otto Cadillac continues to be an excellent dealership and service center. Their commitment to customer service is evident in each contact; regardless of whom you are interacting with. More

by Kermit0818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2023

Bill McLean and the service team are top notch! They did excellent and timely work! More

by Sawbones65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2023

I have been a fan of Otto Cadillac since my first purchase of a new car. I am never disappointed with their service and friendly manners and you’re treated like a family member. Super service! More

by acgilbert797
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2023

Knowledgable. She fit me in on short notice as I am leaving for the winter. The dealer had the necessary part so it was fixed the same day. More

by aturton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roule-very knowledgable about the Lyriq which he showed me and took a test drive
November 01, 2023

Professional, informative, best service team ever! !can’t thank everyone at Otto Cadillac enough for being honest and straightforward. More

by Lisa Fuller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2023

Kept me posted on the progress of the work. Still need to know/have the new warranty information as it wasn’t something I saw on the pickup paperwork. More

by hayesmaria2006
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 01, 2023

Everyone was very helpful and kind. Every time I have to bring my car in for service it leaves the dealership above the standards of any other dealership I have ever worked with. More

by rmrdvm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2023

Very professional and friendly. They understand my needs and not try to sell me service that I do not need. More

by Bob Seward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2023

Everyone in sales and service departments were very helpful. Plan on many future purchases and services More

by joyce.keegan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2023

Well organized and great to work with. Never had and issue with anything and will continue to use them. More

by ccasale1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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