Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,383 Reviews of Otto Cadillac - Service Center
Sort by
October 30, 2024
Service is always prompt and professional! Bill is great to deal with! Having been buying cars in the Capital Region for almost 40 years and Otto Cadillac is hands down the best! Bill is great to deal with! Having been buying cars in the Capital Region for almost 40 years and Otto Cadillac is hands down the best! More
by klefevre5150
Verified CustomerEmployees Worked With
October 23, 2024
Always treated well at Otto and a pleasant experience. Staff accommodating and informative, meeting my needs each and every time. Staff accommodating and informative, meeting my needs each and every time. More
by Sue
October 22, 2024
I have been coming to Otto for years. I am always treated with great respect and courtesy. The very best dealership I have ever dealt with.. I am always treated with great respect and courtesy. The very best dealership I have ever dealt with.. More
by mjegolfman2
October 22, 2024
Maintenance costs are much higher than other dealers/service centers. I paid almost $400 for an oil change and alignment. dealers/service centers. I paid almost $400 for an oil change and alignment. More
by vh12309
Employees Worked With
October 22, 2024
Clean dealership excellent communication skills by the service managers that I observed talking to other customers while I was there and myself. I drove 135 miles each way to this dealership because I was service managers that I observed talking to other customers while I was there and myself. I drove 135 miles each way to this dealership because I was not happy with the other dealerships closer to my house and it was worth the trip even though it took me two and a half hours to get there and drive another two and a half back home. The repair to my car was done in a timely manner as I was waiting for it to be done. Very happy overall with this dealership and the people that I was in contact with More
by Pmmp
October 21, 2024
Fast, courteous service. Will definitely be back for all my service needs and my next Cadillac. Will definitely be back for all my service needs and my next Cadillac. More
by Richard Elwyn
Employees Worked With
Other Employees :
Yoemans in sales. Very knowledgeable in helping me look at the newer styles
October 20, 2024
I bought my 2024 Cadillac XT4 to Otto 5 times so far and each time gets worse. I have to show TSB's to Otto. My last trip was for 2 hour software update which i was not told how long it would take. I showed each time gets worse. I have to show TSB's to Otto. My last trip was for 2 hour software update which i was not told how long it would take. I showed the service writer a picture of my dash , infotainment screen was a solid blue but what upset me the speedometer was blank as I was driving the thruway. It did correct itself after I was able to pull off and turned the car off and on. There was no concern from Otto. I am a long time GM customer and expect better. More
by mixie_r
October 19, 2024
I was immediately greeted by Amber upon arrival. The detail of service of explained and I was transitioned into a loaner vehicle. Pickup was also a breeze. Thank you. The detail of service of explained and I was transitioned into a loaner vehicle. Pickup was also a breeze. Thank you. More
by d3rdcomish
Employees Worked With
October 19, 2024
Bill McLean gives outstanding service to customers. Otto has never let me down. Always hapy Otto has never let me down. Always hapy More
by slpatrei@aol.com
Employees Worked With
October 18, 2024
Amber was very knowledgeable and the service was quick. I was updated every 1/2 hour and the waiting area was comfortable , clean and refreshments were made available to me. Thank you for a job well done. I was updated every 1/2 hour and the waiting area was comfortable , clean and refreshments were made available to me. Thank you for a job well done. More
by nickybreiner@yahoo.com
