Otto Cadillac - Service Center

I have always been pleased with Otto Cadillac. This is my 3rd XT5 lease. They treat me and my car well ! This is my 3rd XT5 lease. They treat me and my car well ! More

Excellent experience treats customers like family All done Great dealership to work with absolutely fantastic done Great dealership to work with absolutely fantastic More

The service dept is easy to work with and completes work quickly. I do have to question one area though. As you drive in you go thru a scanner that looks over the car. In Nov of last year I had some warran quickly. I do have to question one area though. As you drive in you go thru a scanner that looks over the car. In Nov of last year I had some warranty work performed that involved 2 trips, one for diagnosing and one for correcting the issue that involved going thru this scanner with no defects showing. However when returning one week later for NYS Inspection the scanner indicated uneven tire wear recommending an alignment for $170 +- which I agreed to. Six months later I went in for an oil change and again this machine showed uneven wear and I declined alignment for the following reasons. If my tires already had uneven wear they were nor going to "heal" after the alignment. Now I know that it only takes one pot hole to create a problem but I have owned 6 different vehicles in the last twenty years and never needed an alignment. I have replaced worn out tires but never due to alignment issues. I am now driving a CADILLAC the premier of cars and I need an alignment twice in 6 months? I call xx. I think that this scanner is a money grabber. So the dealer does not get 5 stars. More

Always a pleasure to have service done at Otto. They are quick and efficient and always very friendly! They are quick and efficient and always very friendly! More

Excellent service, prompt, and efficient. Service personnel were very pleasant and helpful. Auto Returned cleaned inside and outside. Service personnel were very pleasant and helpful. Auto Returned cleaned inside and outside. More

Arrived early, for repair. Serviced dept curtious and expedited repair. Cleaned car complimentary and I zipped out. Serviced dept curtious and expedited repair. Cleaned car complimentary and I zipped out. More

Excellent service and very nice and helpful personnel . Wait time very good. Nice waiting area. Wait time very good. Nice waiting area. More

They are a pleasure to do business with and we have bought 4 cars with them bought 4 cars with them More

It was the best experience. The dealership and the people were so kind and patient The dealership and the people were so kind and patient More

I only go when I know Bill Mclrean is there as he is an asset to your service center after making an appt with a gal she ended up calling me back and asking me what the wrong with the car. Excuse me that asset to your service center after making an appt with a gal she ended up calling me back and asking me what the wrong with the car. Excuse me that’s why Ian making an appointment there is al light on my dash saying I have a problem. I had to read her the item in the book. She doesn’t belong in service I have been a customer with Steve and Bill for years I trust them with my life. More