Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,563 Reviews of Otto Cadillac - Service Center
Sort by
May 18, 2025
Absolutely can't stand this dealership. I really wish I could have bought the car somewhere else I really wish I could have bought the car somewhere else More
by Calanne
Verified CustomerEmployees Worked With
May 18, 2025
My car has been in for service for 35 days. I'm still waiting on reimbursement from a tow, and damaged driveway (due to transmission fluid). I'm still waiting on reimbursement from a tow, and damaged driveway (due to transmission fluid). More
by dlabunsk
May 18, 2025
No issues, completed sooner than expected Was surprised that the crew vacuumed the car. Was happy with the new system upon entering for a overall check that the crew vacuumed the car. Was happy with the new system upon entering for a overall check More
by dlabunsk
May 14, 2025
Smooth , no complaints Okay I will now type out eleven more words for you more words for you More
by mpalmer70
May 12, 2025
Outstanding service dept. Always go above and beyond. My vehicle is always returned clean and shiny shiny Always go above and beyond. My vehicle is always returned clean and shiny shiny More
by ToddHanlon145
May 10, 2025
Very professional, as u would expect a Cadillac Dealer to be. Amber took the extra steps to help me when they were very busy. As I was an out of towner with a disabled escalade.she was kind, understanding to be. Amber took the extra steps to help me when they were very busy. As I was an out of towner with a disabled escalade.she was kind, understanding, and fixed my problem. Quickly.. More
by VGONGMD
May 09, 2025
Appt was on time. Concerns were addressed and quotes for future maintenance and brakes were provided as requested Concerns were addressed and quotes for future maintenance and brakes were provided as requested More
by bdamshaw
Employees Worked With
Bill... excellent, informative and very pleasant
May 09, 2025
Very happy with Otto service department they keep u informed. And the work I experienced was top shelf happy with the service informed. And the work I experienced was top shelf happy with the service More
by Tamur105
May 08, 2025
Bill in service is amazing. Always goes above and beyond. His entire department goes above and beyond. Always goes above and beyond. His entire department goes above and beyond. More
by ToddHanlon145
May 07, 2025
Professional, fast, and super informative. We'll be back for sure, the experience was very different than other places and communication was top notch. We'll be back for sure, the experience was very different than other places and communication was top notch. More
by pdd827
Employees Worked With
