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Otto Cadillac - Service Center

Albany, NY

4.7
1,386 Reviews
Call Service Center (518) 218-6168

1,386 Reviews of Otto Cadillac - Service Center

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November 21, 2023

Otto Cadillac worked with me to ensure my vehicle was fixed in a timely manner. More

by allisonjshannon31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 21, 2023

Bert attentive, and we’re able to get my car in and out the same day! More

by melkholy0288
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 21, 2023

The show room and service areas are clean and well done. The staff is professional and very friendly. They keep you informed on the status of your vehicle. They provide complementary coffee, tea,and wate More

by CHESTERWBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 19, 2023

POOR FOLLOW UP ON AN ISSUE I HAD WITH A USED VEHICLE I PURCHASED RECENTLY. More

by nangelo2528@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean MacWhinnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales Manager
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Nov 20, 2023 -

Otto Cadillac responded

Hello and thank you for taking the time out of your day to write this review. We took a look into this and it appears that you purchased a vehicle from Steve. Steve said he spoke with you last week about this and mentioned the service department agreed to cover the cost of the touch screen. Our parts department has ordered the screen and we are waiting for it to come in. It could take several weeks. Once the part comes in we will call you to schedule a service appointment to replace the screen. Please feel free to reach out to me directly if you have any questions. My contact information is below. Thank you for your time and understanding. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

November 18, 2023

Waiting for Otto to respond to driver door issue, been waiting three weeks as of now that’s it More

by bogardus3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Otto Cadillac responded

Hello and thank you for taking the time to complete this review. I am sorry to hear that our follow up on this has been last than satisfactory. Amber said she spoke with you this morning regarding our dealership changing body shops. I understand this is frustrating and we are working on getting everything squared away as fast as possible. If you need anything else or would like to discuss this with me in directly, please contact me. My contact details are below. Thank you! Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

November 17, 2023

It’s always a pleasant experience at Otto’s . Have been doing business for many many years, when the they first started out. They were located by Westgate . More

by Donnadoewolfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 17, 2023

The most reliable and friendly dealership around. The sales and service are the best in town. More

by Leah t.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Le Mon , Dawn Crossley
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November 17, 2023

Otto Cadillac is the best in servicing vehicles. I'm happy that Otto Cadillac takes care of me and my Cadillac XT5. More

by Freddy
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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Nov 17, 2023 -

Freddy responded

Otto Cadillac is number one with servicing Cadillac vehicles.

Nov 17, 2023 -

Freddy responded

I'm happy to drive a Cadillac XT5 and very happy to have Otto Cadillac keep my vehicle safe.

Nov 17, 2023 -

Freddy responded

Five-star services, great expertise.

Nov 17, 2023 -

Freddy responded

Get a Cadillac today, you'll be happy with it.

November 16, 2023

Was having issues with my brakes and a shaking in the front end of my car. Service was able to order the parts and repair my car in a few days. More

by Jjoel518
Recommend Dealer
Yes
Employees Worked With
Bill
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November 16, 2023

Bill is absolutely top notch. I have always been met with professional service, and communication is on point. More

by lvanvalkenburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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