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1,386 Reviews of Otto Cadillac - Service Center
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November 27, 2023
Your advisor tried to charge me for a diagnostic test when he knew i it was free. On top of that I asked for a radiator flush that was gonna be the same price as a diagnostic. He told me he couldn’t do i when he knew i it was free. On top of that I asked for a radiator flush that was gonna be the same price as a diagnostic. He told me he couldn’t do it. So I asked the service manager that explained to me that it would be no cost for the test, that money could have went for the flush which I didn’t get and was recommended by Otto. So I really didn’t appreciate the way I was treated by Bill. More
by Fergio
Verified Customer
November 27, 2023
Well I brought my car in for an oil change which was fine but Amber came to me with 600 dollars worth of things that needed to be done to the car and when I told her I couldn't do it now she let me know thes but Amber came to me with 600 dollars worth of things that needed to be done to the car and when I told her I couldn't do it now she let me know these things should have been done at 50k miles, well after looking at what the mileage was when I purchased it at 51 k I feel those things should have been done before selling me the car. How are you going to tell me these services were due at 50 k when I didn't even own the car then. Not happy More
by Lindsayjharris1
November 27, 2023
Otto has been a great car dealership, very accommodating It's obvious that my loyalty speaks for itself It's obvious that my loyalty speaks for itself More
by cnicchi2002
November 26, 2023
Although service folks are nice, I always leave the dealership feeling that I have been over or incorrectly charged. The invoice system definitely needs to be made customer friendly. PS. This syrv dealership feeling that I have been over or incorrectly charged. The invoice system definitely needs to be made customer friendly. PS. This syrvey keeps telling me that I need to update anything marked in red for it to be sent. However, what is marked in red are only my negative comments. I am not going to change those comments to get rid of the red. More
by fcarr868100
November 23, 2023
Professional, they listen, good people from sales to service department and good quality automobiles. Would recommend Otto dealer ship. service department and good quality automobiles. Would recommend Otto dealer ship. More
by shelly11simmons
November 22, 2023
Bill was a big help, explained the necessary repairs well. Ready when promised. Thank You well. Ready when promised. Thank You More
by jsolimine
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