Back

Otto Cadillac - Service Center

Albany, NY

4.7
1,386 Reviews

1,386 Reviews of Otto Cadillac - Service Center

Sort by
December 12, 2023

The staff were very attentive and a pleasure to work with Friendly, professional, informative and kind More

by kimbrumley2019
Recommend Dealer
Yes
Dec 11, 2023 -

kimbrumley2019 responded

This is my review

December 12, 2023

Just did. It's always a pleasure interacting with the capable professionals in your service department. More

by DMPRC7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick
December 11, 2023

As always easy to get an appointment, quick and courteous experience. I would recommend them. More

by evergreen323
Recommend Dealer
Yes
Employees Worked With
Bill Mclean
December 11, 2023

Great experience from beginning to end. Definitely coming back and referring everyone I know. Thank you More

by Dguzman44
Recommend Dealer
Yes
December 11, 2023

A quality caring experience by people dedicated to customer service Fairly priced quick efficient service More

by dwyerr1948
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
December 10, 2023

Immediate response to delivery. Continues updates on solving problem and remedy. Several phone calls to update. Return car when promised. Always reply to questions Great! More

by dhogarty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2023

Wonderful experience being treated by very friendly and professional people. Very efficient, in and out within an hour. More

by Cjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2023

Very helpful getting issue repaired. She also pointed out an additional item that needed repair. More

by nangelo2528@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean MacWhinnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2023

From start to finish, the experience was great. Bill in service is a pleasure. He kept me up-to-date on what was happening with my vehicle, and handled it all very professionally More

by ginav24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2023

This dealership is very professional. The service is always excellent. Bill is great this time. Amber was my service adviser and she is tremendous great pleasant to work with More

by JIMCRESCENZI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
...
36
...