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This rating includes all service center reviews, with more weight given to recent reviews.
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1,386 Reviews of Otto Cadillac - Service Center
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January 13, 2024
Exceptional service Exceptional customer service, great communication, thorough- all around great Cadillac service department. Exceptional customer service, great communication, very thorough- all around g communication, thorough- all around great Cadillac service department. Exceptional customer service, great communication, very thorough- all around great Cadillac service department. More
by s.mulinio
Verified CustomerEmployees Worked With
Amber
January 13, 2024
Long wait We waited for 2hrs, no one explained the long wait. We waited for 2hrs, no one explained the long wait. Expected the car to be detailed a little better wait. We waited for 2hrs, no one explained the long wait. Expected the car to be detailed a little better More
by Chelle
Employees Worked With
Bill
January 13, 2024
Excellent experience Great service, comfortable waiting room, friendly and knowledgeable employees, bathroom was clean, showroom was nicely decorated. All in all very enjoyable experience. room, friendly and knowledgeable employees, bathroom was clean, showroom was nicely decorated. All in all very enjoyable experience. More
by Pendholly
December 19, 2023
Prompt, courteous, friendly, and respectful. My car was serviced, washed, and vacuumed! I The waiting area was comfortable and very clean. My car was serviced, washed, and vacuumed! I The waiting area was comfortable and very clean. More
by kbenjamin67
Employees Worked With
December 18, 2023
Placate customer and get them out of here. Have a water, all about selling not service which is confusing because factory is paying not dealer xxx. Have a water, all about selling not service which is confusing because factory is paying not dealer xxx. More
by pittsfurn
Employees Worked With
December 16, 2023
The staff in the Service department are outstanding They were patient and courting They kept me up to date about their progress They were patient and courting They kept me up to date about their progress More
by nmcmaho1
Employees Worked With
December 13, 2023
The service representative is very attentive to the customer's concerns and lets you know during our wait what progress is being accomplished. Very helpful. customer's concerns and lets you know during our wait what progress is being accomplished. Very helpful. More
by sec12095
Employees Worked With
