Otto Cadillac - Service Center

I have an older car that I purchased at Otto. I have always had my car serviced there & trust them to do the needed repairs. They have never tried to sell me unneeded repairs. Bill McLean is my g I have always had my car serviced there & trust them to do the needed repairs. They have never tried to sell me unneeded repairs. Bill McLean is my go-to guy & Intrust him to take care of me. Thanks! More

Excellent customer service! Would highly recommend Otto Cadillac. My vehicle’s service was completed in less time than was expected. Would highly recommend Otto Cadillac. My vehicle’s service was completed in less time than was expected. More

Amber, was very pleasant, and she didn't try to complicate the appointment ,knowing that I didn't have a lot of time. complicate the appointment ,knowing that I didn't have a lot of time. More

Bill went out of his way to make arrangements to pick up my car.Great service my car.Great service More

Otto Cadillac is beyond terrific. The service is fantastic-professional, caring and superb maintenance. A special shout out to Bill. One of a kind! The service is fantastic-professional, caring and superb maintenance. A special shout out to Bill. One of a kind! More

I always receive excellent service. The professionalism and friendliness of the staff make you want to continue going to Otto Cadillac. The professionalism and friendliness of the staff make you want to continue going to Otto Cadillac. More

The are always efficient and reliable. Bill mclean is excellent always is courteous and makes you feel secure with the work you need ti have done! Bill mclean is excellent always is courteous and makes you feel secure with the work you need ti have done! More

We brought our 2017 Escalade in to have the Navigation system/radio/phone taken care of. After almost $1200 we still have the same problem. Locking up. So you said it needed a software up grade. Another a system/radio/phone taken care of. After almost $1200 we still have the same problem. Locking up. So you said it needed a software up grade. Another almost $200 we have the same problem. We left to come back to Florida a couple of days later. We will be back in NY mid May 2025. Lets see if you can get it right then. More

Amazing staff, friendly and knowlegable. Bill McLean always makes us feel like our vehicle is his top priority. Bill McLean always makes us feel like our vehicle is his top priority. More

Service is always prompt and professional! Bill is great to deal with! Having been buying cars in the Capital Region for almost 40 years and Otto Cadillac is hands down the best! Bill is great to deal with! Having been buying cars in the Capital Region for almost 40 years and Otto Cadillac is hands down the best! More