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This rating includes all service center reviews, with more weight given to recent reviews.
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1,476 Reviews of Otto Cadillac - Service Center
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February 07, 2025
Friendly and to the point glad i chose to go here No push for unnessasary work xxxxxxto Bill push for unnessasary work xxxxxxto Bill More
by marksr306
Verified CustomerEmployees Worked With
February 06, 2025
Service was good and everyone was friendly. Dealership had area to sit and wait while car was being serviced Dealership had area to sit and wait while car was being serviced More
by depaulo
Employees Worked With
February 05, 2025
Always great service. Was just in for a check up for 35000 miles but as always everyone was great! Was just in for a check up for 35000 miles but as always everyone was great! More
by bhampson
Employees Worked With
February 05, 2025
Great service reception, vehicle condition review is high tech with many pictures, updating was frequent during service, and actual service was thorough and done well tech with many pictures, updating was frequent during service, and actual service was thorough and done well More
by thomas.ruffing
February 04, 2025
great service and friendly faces that make you feel welcome! they get you right in and out so you can continue on with your day. welcome! they get you right in and out so you can continue on with your day. More
by KWISLER
Employees Worked With
February 04, 2025
First time service at this dealership. No waiting, took car right it. Kept in loop of process and needed service. Will be back. No waiting, took car right it. Kept in loop of process and needed service. Will be back. More
by DaveC
Employees Worked With
January 31, 2025
Great customer service, on time service, friendly staff! I would highly recommend Otto to friends and family I would highly recommend Otto to friends and family More
by kbanagan
Employees Worked With
January 30, 2025
Very unsatisfied with service. Didn’t even check air pressure in tires after rotation. Wanted to charge additional $149 for dirt/debris in wheels. Refused service. Brought to car w Didn’t even check air pressure in tires after rotation. Wanted to charge additional $149 for dirt/debris in wheels. Refused service. Brought to car wash. Sprayed with hose. Cleaned dirt and took care of complaint of tire vibration. More
by jenhug27
Employees Worked With
January 30, 2025
I can always count on Roger to get the problem identified and solved even when it is complicated and solved even when it is complicated More
by saratoga35@aol.com
Employees Worked With
January 29, 2025
I am thoroughly disgusted with Cadillac. I was charged $234 for nothing-outragious charges and no fix my car voltage is 15.4 volts steady and I am told " that's normal". Well, I don't believ I was charged $234 for nothing-outragious charges and no fix my car voltage is 15.4 volts steady and I am told " that's normal". Well, I don't believe that. Testing the battery was not the issue, I believe troubleshooting should start with connections and signal path, from the battery sensor connector to the back, to the ecm and the regulator. More
by dkhavnen1
